Rusha Bhujbal

Dedicated Microsoft 365 and Exchange Administrator with 3.7 years of experience in managing and supporting Exchange Online, M365 admin center, Entra ID (Azure AD), mail flow, mailbox administration, distribution groups, and Power Shell automation. Skilled in troubleshooting complex messaging issues, maintaining secure and efficient collaboration environments, and delivering high-quality technical support while ensuring service availability and compliance.

Office 365 Admin - Capgemini - Mumbai, India

(2022-12)

• Diagnosed and resolved complex issues related to Exchange Online, Microsoft 365, Security & Compliance, and Cloud Identity, minimizing downtime and business impact.
• Managed and resolved issues across Exchange Online and Office 365 workloads, including Outlook connectivity, mailbox migrations, and performance issues.
• Administered hybrid mail flow and email protection, including configuration and troubleshooting of mail flow rules and transport rules, to enhance security.
• Resolved issues across Exchange Online and Office 365 workloads, including Outlook connectivity, mailbox migrations, and performance issues, ensuring seamless user experience.
• Ensured high customer satisfaction and positive client experience by maintaining strong customer-first approach and adhering to SLA commitments.
• Provided end-to-end support for Exchange Online technologies across enterprise Microsoft clients, ensuring high availability and optimal service delivery.
• Administered hybrid mail flow and email protection, configuring and troubleshooting mail flow and transport rules to maintain security and compliance.
• Maintained a strong customer-first approach, consistently ensuring high customer satisfaction, positive client experience, and adherence to SLA commitments.
• Guided new joinee through advanced troubleshooting and decision-making.

Bachelor's Degree - Information Technology - Karmaveer Bhaurao Patil College, Vashi, India (2022-05)