Anant Singh

Dedicated IT professional with nearly 7 years of rich experience in Microsoft Office 365 Consulting, Implementation, and Administration

Proficient in assisting M365 Premier Partners & customers via undertaking the necessary steps to resolve technical issues: identifying causes, offering remote support using virtual machines, and exploring solutions to rectify issues

Expertise in managing the entire array of Office 365 products, including Exchange, SharePoint, OneDrive, Skype, Teams, Yammer, Planner, Groups, and so on

Feb’22 – Aug’22 : Microsoft 365 Premier Technical Advisor IV 

Sherweb. Remote 

Project: M365 Premier Ambassador

Key Result Areas: 

• Providing customized technical solutions to large corporations around the world; supporting customer’s system administrators, IT directors and executives 
• Managing client escalations, de-escalations, and working with engineering teams to offer premier-level resolutions 
• Tackling new technical challenges daily related to security AAD, autopilot, device management, and others
• Resolving escalated cases and advanced technical scenarios related to M365 products
• Contributing to documentation development, troubleshooting tools, and knowledge base setup
• Gathering customer feedback and working on improvement in the services through surveys

• Dedicated IT professional with nearly 7 years of rich experience in Microsoft Office 365 Consulting, Implementation, and Administration
• Proficient in assisting M365 Premier Partners & customers via undertaking the necessary steps to resolve technical issues: identifying causes, offering remote support using virtual machines, and exploring solutions to rectify issues
• Expertise in managing the entire array of Office 365 products, including Exchange, SharePoint, OneDrive, Skype, Teams, Yammer, Planner, Groups, and so on
• Rich knowledge & understanding of O365 security & compliance features including mailbox searches, legal hold, retention policies, message trace and other eDiscovery tools
• Experienced in assessing customer problems along with building the trust through excellent technical advisory and strong customer servicing skills, improving the B2B relationships
• Resourceful in implementation of best practices in Server administration and process management; exhibited excellent workmanship in day-to-day operations such as ticket resolution, technical support, incident management and change request management
• Ingenious in coordinating the business application, and systems administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives 
• Skilled People Manager, managed teams, undertook people development function, monitored overall functioning of processes, identified improvement areas, and implemented adequate measures to maximize output using motivational leadership

• Rick knowledge and understanding of: 
• PowerShell commands
• Logs of Zoom calls
• BMC remedy and SNOW tool for the provisioning of exchange user account/profile/groups
• Skype for business application
• Proficient in troubleshooting issues on all versions of MS Outlook
• Expertise in managing Zoom communications in the infrastructure along with assisting users whenever they face issues related to calls and screen sharing

Feb’22 – Aug’22 : Microsoft 365 Premier Technical Advisor IV 

Sherweb. Remote 

Project: M365 Premier Ambassador

Key Result Areas: 

• Providing customized technical solutions to large corporations around the world; supporting customer’s system administrators, IT directors and executives 
• Managing client escalations, de-escalations, and working with engineering teams to offer premier-level resolutions 
• Tackling new technical challenges daily related to security AAD, autopilot, device management, and others
• Resolving escalated cases and advanced technical scenarios related to M365 products
• Contributing to documentation development, troubleshooting tools, and knowledge base setup
• Gathering customer feedback and working on improvement in the services through surveys

HCL Group, Noida 

Project: Cummins Inc.

Key Result Areas:

• Performing Mailbox issues like Outlook Anywhere and OWA; worked on Auto Discover and Mail flows related to the infrastructure level
• Created Transport Rules at Office365 for mail flow; checked all possible reasons for mail delay, and rectified inbound & outbound mail issues
• Sent & received connector’s configuration for mail flow along with resolving calendar free/busy status issues for different users
• Collaborated with the Security Team for blocking the sender/URL that was a spam from ATP
• Enabled the federation that allows different tenants for mail flow to work and worked proactively on SCOM alerts received on the server side
• Managed permissions on the mailbox of the user and mailbox size in exchange; checked the mail queue database, rebuilding and exchange server health 
• Participated in server maintenance activities and rebalanced databases
• Implemented mail security platforms like Message Lab (3rd party tool) and Yello application for different users
• Worked with OneDrive for business applications and an automation tool for creating mail groups, security groups, and resources
• Undertook the implementation of Azure Information Protection (AIP) for 100000+ users; created labels & label policies for AIP and resolved AIP issues
• Compiled SOPs and KB articles to support teams
• Followed SOPs & guidelines and provided inputs for process improvement
• Conducted active Exchange monitoring & alert resolution along with managing major incidents
• Reverted to all communications related to Exchange systems errors promptly
• Resolved & documented ticket escalations received from junior staff members and managed sync issues related to Office 365

• B.Tech. (CSE) from Babu Banarasi Das Institute of Technology, Ghaziabad in 2015 (65.15%)
• HSC from DAV Public School, Noida in 2011 (64.15%)
• SSC from Army Public School, Noida in 2009 (76.20%)