Desktop Support Engineer - ClearSynth Ltd.
(2025-06)
- Manage Sophos Firewall: web access, USB control, security policies.
- Provide quick IT support to users and VIPs.
- Coordinate with Vendors for IT asset requirements
- Manage shared folder access and permissions.
- Support conference room IT setup.
- Check daily server backups and ensure data recovery.
Desktop Support Engineer - Unique Computers (Client – Transocean LTD)
(2025-01 - 2025-06)
- Monitored VSAT network connectivity for remote users and offshore locations.
- Performed compliance checks to ensure security and audit standards.
- Managed Dell devices using Dell Absolute application for tracking, security, and performance.
- Provided IT support for end users and remote users.
- Troubleshoot desktops, laptops, OS, hardware, software, and peripherals.
Desktop Support Engineer - CMS IT (Client – Aditya Birla Fashion and Retail LTD.)
(2023-11 - 2025-01)
- Configure and troubleshoot Microsoft Outlook / Teams / Applications for users
- Provide fast and dedicated IT support to VIP users.
- Setup and troubleshoot printers, scanners, and related peripherals.
- Coordinate with vendors and procurement for timely hardware/services.
- Support boardroom meetings with AV setup and technical assistance.
Desktop Support Engineer - Anunta Technologies (Client – Fullerton India Pvt. Ltd.)
(2022-04 - 2023-06)
- Configured and troubleshoot Microsoft Outlook for users.
- Provided desktop/laptop support: OS, hardware, software, and peripherals.
- Managed printer/scanner setup and troubleshooting.
- Grant WiFi and VPN access via Active Directory to users.
- Coordinated with vendors and asset teams for equipment procurement and repairs.
- Managed device encryption/decryption using McAfee ePO to ensure data security and compliance.
