Onsite Support Engineer L2 at 3I Infotech Pvt Ltd / Iprocess India Pvt ltd (2022-07 – 2024-11)
Provided comprehensive IT support including software installation, hardware/software configuration, system maintenance, and printer management
- Install package software for running application in system
- Provided technical support for hardware/software configurations and applications
- Responsible for hardware and software system configuration, installation, repair and maintenance on Microsoft and Novell networks and printers
- Responsible for complete support, installation, maintenance and training for all network and system components
- Supervised maintain of 185 Printers daily
- Maintaining records of systems, concern software & hardware
- Managed daily company systems operations
- Also handling Contract Resource's sister concern companies name Hotel Silverinn, Skynet Worldwide Express (Courier company) and Indian Overseas Tours and Travels as a IT Person
- Visited clients on-site, assisted them to get the very best from their printers, scanners, and imaging products by resolving technical issues
- Delivered products in a timely manner
- Educated clients about products and assisted with decision-making
- Communicated and handled client complaints
- Maintained inventory for equipment and supplies
Desktop Support Engineer at Uniquee Infotech Pvt Ltd (2021-08 – 2022-07)
Provided desktop support and system administration services
- Install package software for running application in system
- Responsible for complete support, installation, maintenance and training for all network and system components
PRINTER Engineer at Magna Infotech Pvt Ltd (2019-06 – 2021-04)
Managed printer infrastructure and provided technical support
- Install package software for running application in system
- Responsible for complete support, installation, maintenance and training for all network and system components
PRINTER Engineer at AFORESERVE .COM PVT. LTD. (2015-11 – 2019-05)
Printer infrastructure management and technical support
- Install package software for running application in system
- Responsible for complete support, installation, maintenance and training for all network and system components
SYSTEM ADMIN Engineer at GLOOB INTERIOR DECOR PVT. LTD. (2014-09 – 2015-11)
System administration and IT operations
- Extensive experience in installation, administration and networking in various environments
- Install package software for running application in system
- Responsible for complete support, installation, maintenance and training for all network and system components
Field or residential engineer at KALYANI INFORMIX PVT. LTD. (2013-01 – 2014-08)
On-site technical support and field engineering services
- Extensive experience in installation, administration and networking in various environments
Systems Administrator at Contract Resource Petrochem Services India Private Limited (CR ASIA) (2010-04 – 2012-12)
Systems administration and IT infrastructure management
- Extensive experience in installation, administration and networking in various environments
- Install package software for running application in system
- Responsible for complete support, installation, maintenance and training for all network and system components
Field Engineer at Hitech Computers (2008-02 – 2010-07)
Field-based technical support and IT services
- Extensive experience in installation, administration and networking in various environments
- Install package software for running application in system
- Responsible for complete support, installation, maintenance and training for all network and system components
