Rushikesh Lohar

High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.

Senior Transaction Officer, Operations and Services - AU Small Finance Bank Ltd. - Sane Guruji Vasahat, Kolhapur, Maharashtra

(2026-04)

• Handling cash transactions (deposits, withdrawals)
• Managing customer accounts & queries
• Processing cheques, DDs, NEFT/RTGS
• Cross-selling basic banking products (FD, RD, insurance, etc.)
• Maintaining daily cash balance & reports

Branch Customer Service & Delivery Officer - Jana Small Finance Bank Ltd. - Dapodi, Pune, Maharashtra

(2023-04 - 2026-04)

• Processed loan disbursement transactions for various types of loans. Verified documents and reviewed loan applications for personal loan disbursement. Appraised gold ornaments, also verified documents, and disbursed gold loans.
• Processed daily client transactions, including deposits, withdrawals, money transfers, cheque clearings, RTGS, NEFT, and loan payments.
• Handled branch audit activities, tracked audit observations, and ensured timely rectification and closure in line with compliance requirements.
• Provided customer service to address walk-in customer issues and resolve queries/complaints.
• Ensure quality customer service is delivered.
• Proceed Death claim and insurance claim and settle on TAT.
• Generated new business opportunities through targeted marketing efforts.

B.Sc. - New College, Kolhapur (2020-03)

H.S.C - Maharashtra High School, Kolhapur (2016-02)

S.S.C - Maharashtra High School, Kolhapur (2014-03)