Rutuja Kulkarni

Zscaler-focused engineer with about 3 years in production operations covering ZIA, ZPA and ZDX. I troubleshoot policy, forwarding, Client Connector and private application access issues, have implemented GRE tunnels for two offices (about 11,000 users onboarded), and work to SLA on incidents, service requests and change requests. Looking to move toward Zscaler engineering and secure access design.

Also experienced with Cisco ASA and Palo Alto firewalls, Azure and AWS identity providers, and Splunk and Azure Sentinel.

L1 Engineer / System Engineer, Operations Team (Zscaler, Network Security, Linux) at DBRC Technologies Private Limited (2023-08 – Present)

• Support production ZIA, ZPA and ZDX across a large user base; troubleshoot policy, forwarding, authentication and application access incidents.
• Implemented GRE tunnels for two offices to forward internet traffic through ZIA for central policy enforcement.
• Onboarded those offices (about 11,000 users) into Zscaler: connectivity validation, change implementation and handover to operations.
• Resolve ZPA access incidents by working through policies, App Connectors and the user environment; escalate when needed.
• Use ZDX to find and investigate user and application performance problems with internal teams.
• Manage incidents, service requests and change requests with SLA and severity-based prioritisation, working with vendors and internal teams on complex cases.
• Document incident resolutions, changes and operating procedures to keep knowledge in the team.
• Administer RHEL 9 systems (users, permissions, systemd, log analysis, package management) and assist with basic AWS troubleshooting.
• Work with Cisco ASA and Palo Alto firewalls, Azure and AWS identity providers, and Splunk and Azure Sentinel; supported a user base of close to 4,000.

BE in Information Technology – University of Pune