Shraddha Bakhal

Performance-driven Network Security Engineer with 3+ years of experience specializing in enterprise cloud security, Zero Trust Network Access (ZTNA), and secure network access architecture. Technical authority in deploying, administering, and troubleshooting Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) across complex multi-site enterprise environments. Proven record of delivering L1 Palo Alto Firewall support, customizing PAC proxy configurations, conducting malware investigations with CrowdStrike Falcon, and maintaining a 100% SLA compliance rate across 2,000+ incident resolutions.

Information Security Engineer | Zscaler Administrator at Tata Consultancy Services (TCS) (2022-01 – Present)

• Manage and maintain cloud-delivered security services including ZIA, ZPA, and ZDX to enforce strict Zero Trust access controls for global user traffic.
• Design, configure, and audit Application Segments, Segment Groups, and granular Access Policies to ensure seamless and secure remote connectivity.
• Resolve L2/L3 infrastructure issues encompassing authentication, DNS resolution, HTTP/HTTPS protocol errors, proxy routing, and complex PAC file execution.
• Provide operational L1 support for Palo Alto Firewalls, executing security policy modifications, web filtering rules, and domain whitelisting/blacklisting.
• Execute real-time incident response, malware investigations, and endpoint threat containment using CrowdStrike Falcon EDR.
• Maintained 100% SLA compliance across 2,000+ incidents and service requests; lead cross-functional major incident bridge calls to expedite resolution during critical outages.
• Partner with enterprise networking, SOC, and infrastructure teams to plan and deploy security policy updates following standard ITIL change procedures.

Master of Business Administration in MBA – DY Patil University

Bachelor of Science in B.Sc – Dr. Harisingh Gour University