Rutuja Sarang

Results-oriented customer service and operations professional with over 3 years of experience in student counselling, lead management, telecalling, CRM operations, and customer relationship management. Skilled in handling high-volume customer interactions, maintaining databases, coordinating admissions processes, and supporting business growth through effective communication and relationship building. Proficient in CRM systems, Microsoft Excel, SQL fundamentals, and data analysis.

Currently pursuing continuous professional development through AI, analytics, and business technology certifications. Talented organizer and problem solver, able to plan, prioritise and delegate to meet deadlines. Precise and attentive to detail, with proven work habits and a professional emphasis on quality.

Adaptive to continuous change and easily applies newly acquired skills.

Telemarketing Executive - The Abroad Campus - Santacruz, Maharashtra

(2023-03 - 2024-04)

Worked on Maple CRM

• Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline
• Handled approximately 100 inbound and outbound calls requests per day to provide existing customers with answers to questions and schedule appointments
• Recorded contact information of customers and potential customers in internal database
• Followed up with customers to solicit further sales
• Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns
• Completed daily cold calling and outreach to build sales pipeline
• Bulk Uploaded Kandor, Shiksha, Edhike, CollegeHai, CollegeCue Leads on CRM
• Coordinated applications across multiple platforms — Kaaiser, SIUK, DBS, Griffith, KC PORTAL NCI, Crizac — managing data integrity across systems

Telemarketing Executive - The Abroad Campus - Santacruz, Maharashtra

(2024-09)

Career Break — Competitive Exam Preparation

(2012 - 2022)

Prepared intensively for national-level banking examinations including IBPS PO/Clerk, SBI PO/Clerk, and RRB exams. Developed strong foundations in quantitative aptitude, logical reasoning, data interpretation, and general awareness — directly applicable to data analysis roles. Maintained disciplined self-study routines and regularly tracked progress using structured preparation plans. Transitioned focus to data analytics and technology upskilling through professional certifications.

Bachelor Of Commerce - Commerce - K.B. College Of Arts & Commerce, Kopri, Thane(E), Mumbai – 400603 (2012)

H.S.C - Commerce - K.B. College Of Arts & Commerce, Kopri, Thane(E), Mumbai – 400603 (2008)

S.S.C - Don Bosco High School, Dombivli (West) – 421202 (2006)