Assistant Manager
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Experienced professional specializing in renewal retention strategies, cross-selling, and upselling to drive revenue growth. Demonstrates proven leadership in initiatives that enhance customer loyalty and maximize multi-year premium contracts. Skilled in identifying opportunities for product penetration and fostering long-term client relationships.
Adept at building strong relationships with customers through a positive attitude and attentive communication. Proficient in maintaining detailed customer records using CRM software to ensure accurate and up-to-date information management.
Assistant Manager at Star Health and Allied Insurance Co. Ltd. (2017-07 – Present)
Build strong relationships with customers and employees through positive attitude and attentive response. Kept detailed records of customer information in CRM software, updating database regularly to maintain top-notch service. Liaised with customers, to better understand customer needs and recommend appropriate solutions.
MCA – Indira Gandhi National Open University (IGNOU), Delhi (2013)
B.C.A. – Indira Gandhi National Open University (IGNOU), Delhi (2011)
