Joseph David
Assistant Manager
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About
Hi I'm Joseph David, having more than 14 years of working experience. I am currently working as a Team Manager and was also a Service Manager/Team Manager in my previous job role in BT Group. I am currently looking out for Team Manager job role.
Experience
Assistant Manager at Concentrix (2025-09 – Present)
I lead a team of O2C associates, driving KPI achievement (DSO reduction, invoice accuracy, collection efficiency).
Service Management Professional at BT Group (2024-08 – 2025-07)
Dedicated Service Management Professional with a passion for building and maintaining strong client relationships. Seeking a position to leverage strong communication, interpersonal, problem-solving skills to enhance client satisfaction and drive business growth.
Team Manager at BT (2018-04 – 2024-07)
- Problem Solving and Decision Making
Team Leader and Quality Analyst at D-Mantra Infosoul Pvt. Ltd (2012-02 – 2018-04)
I have also worked as a Call Center Executive and Senior Call Center Executive, in two previous companies having experience of 1.5 years Currently I'm working as a Quality Analyst since 2 years in my present Company
Education
B.Com – Calcutta University (2014)
