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Dynamic retail management professional with over 15 years of experience in electronics, and large-format retail operations. Expertise in store launches, team leadership, KPI analysis, inventory control, and customer service excellence.

Sr Store Manager – operations at TATA CROMA ELECTRONICS (2025-01 – Present)

• Achieving monthly sales and service goals.
• Oversaw merchandising, stock, and customer satisfaction KPIs.
• Drove profit growth and shrinkage reduction across departments.

Store Manager operations at Reliance Digital (2018-01 – 2025-12)

• Directed overall store operations including sales, inventory, staffing, and service.
• Improved customer retention and satisfaction through service quality and issues resolution.
• Achieved sales targets, tracked KPIs (ATV, footfall, conversion), and ensured shrinkage control.

Deputy Manager at Reliance Digital Retail (2016-01 – 2018-12)

• Assisted Store Manager in handling store functions including stock management and cash operations.
• Supervised departmental staff, ensured accurate GRNs and planogram adherence.
• Resolved customer escalations and maintained service recovery standards.
• Participated in visual merchandising and periodic sales campaigns.

Asst manager: Electronics. Handling 2stores Operations at Aditya Birla Retail (More Mega Store) (2010-01 – 2016-12)

• Headed divisions ensuring product availability and customer service excellence.
• Coordinated with suppliers and logistics for timely stock replenishment.
• Assisted with store-wide operations including Fresh and FMCG departments.

Department Manager at EZONE Electronics (Future Group) (2008-01 – 2010-12)

• Managed retail floor activities, visual merchandising, and team supervision.
• Achieved sales targets through strong customer engagement and promotional execution.
• Maintained stock accuracy and trained new team members.

MBA in Retail Management

Bachelor's Degree in Commerce