S K Rai

IT Project Coordinator with 3+ years of hands-on experience managing cross-functional software delivery workflows, clinical documentation programs, and multi-team milestone tracking across 10+ concurrent projects.

Brings a unique advantage: a fullstack engineering background in React (TypeScript) and Laravel that eliminates the need for a technical translator — enabling direct, peer-level communication with developers to unblock issues faster, triage bugs with precision, and bridge the gap between product, engineering, and clinical teams. Experienced in coordinating Agile sprint cycles using Jira, maintaining real-time project dashboards for stakeholder visibility, and leveraging AI tools to accelerate documentation turnaround. Equally effective in Healthcare IT and General Software IT environments, with a consistent track record of on-time delivery and zero data-loss migrations.

Project Coordinator at MYNX Softwares (2023-08 – Present)

• Coordinated end-to-end onboarding workflows for 10+ physician teams and clinics, managing task assignment, documentation timelines, and go-live checklists — achieving consistent clinical user adoption within the first two weeks of each rollout.
• Managed documentation programs for 50+ clinical workflow templates (SOAP Notes, HCFAs, ICD-10/CPT layouts), leveraging AI tools (Claude, ChatGPT) to cut first-draft turnaround time by ~40% while maintaining full HIPAA compliance across all deliverables.
• Directed a 5-member team through large-scale patient record migration projects — coordinating data mapping, validation, and quality checks end-to-end — achieving 100% HIPAA compliance and zero data loss across all migration cycles.
• Owned bug triage and QA escalation workflows using Jam screen recordings integrated with Jira ticketing: categorized issues by severity, assigned to engineering sprints, and tracked resolution — reducing average bug resolution cycles by ~40% and improving client response SLA compliance.
• Maintained real-time project dashboards in Excel and Google Sheets tracking milestone progress, sprint velocity, task ownership, and blockers across concurrent projects — enabling proactive risk mitigation and full stakeholder visibility at every delivery stage.
• Served as the primary escalation point across 4 cross-functional teams (development, QA, operations, clinical staff), triaging internal blockers before they reached clients and preventing delivery delays on active project timelines.
• Contributed to EMR frontend delivery by reviewing React (TypeScript) UI components against Figma designs and clinical user feedback — reducing design-to-deployment iteration cycles through direct, code-level collaboration with engineers.

Full Stack Developer & Team Lead at Softintra Technologies (2022-09 – 2023-08)

• Led a 10-member development team across 10+ full-cycle web application projects — including a Nidhi banking system, MLM platform, OTT streaming service, and billing system — delivering a 35% improvement in client satisfaction scores over the engagement period.
• Optimized backend service performance in PHP, Laravel, and MySQL, reducing average database query response time by 18% through query restructuring and targeted indexing improvements.
• Enforced structured QA and release standards in collaboration with design and testing teams, achieving a 99% defect-free delivery rate across all project releases — directly improving client retention and referral-driven growth.

PHP & Laravel Developer Intern at Micronsol Technologies (2022-02 – 2022-07)

• Built backend APIs and database integrations using Laravel and MySQL for live client applications, resolved critical production bugs, and completed full deployment cycles — establishing strong foundational experience in professional software delivery standards.

Master of Computer Applications in Computer Applications – Mangalayatan University (2025-01 – 2027-12)

Bachelor of Arts in English & Sociology – Digvijay Nath PG College (2018-01 – 2021-12)