S. Sowndhar

IT Support Specialist with over three years of experience in network support, system troubleshooting, and IT infrastructure management. Proficient in Windows OS, DNS, and network monitoring tools. Experienced in providing Four-level troubleshooting for hardware and software issues. Seeking a Network Operations Analyst role to leverage expertise in IT support and network monitoring within a global enterprise environment.

IT Support Specialist - Chawan Infotech - Bangalore

(2024-07 - 2026-06)

• Configured and managed IP addressing and network connectivity.
• Setup and maintained DNS, HTTP, Basic of CCNS, Router, Network configurations for Windows Server environments.
• Configured surveillance systems, including CCTV wired-wireless configuration and access control integration.
• Administered wireless and switching networks following Red Hat Linux
• Configure Local Area Network (LAN) connections for software, and applications And Using In One drive
• Installing, setting up, and maintaining computers, software, and devices to keep them running smoothly and securely, including work in SOC and NOC environments.
• Diagnose and troubleshooting hard ware and software faults, system and network problems, and performance issues.
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions.

IT Desktop Support - Hindustan Aeronautics Limited - Bangalore

(2023-06 - 2024-06)

• Work with outside partners and on site teams to fix technical issues, provide initial troubleshooting, and resolve problems. Follow established procedures to escalate complex issues when needed.
• Setup and maintained DNS configurations for Windows Server environments.
• Monitor and maintain computer systems and network sand test computer components to maintain system functionality.
• Documenting,tracking,and monitoringvarious platforms.
• Experienced in Install and configure computer hardware and software efficiently.
• Conducted technicalsupport to users, either overthe phone orin person, and train employees in using software and hardware.

Engineering - Computer Science - Muthayammal Engineering College (2020 - 2023)

Diploma - Computer Science - Muthyammal Polytechnic Institution College (2018 - 2020)