S Usha

Export documentation and logistics professional with experience in freight forwarding and international relocation. Skilled in FCL/LCL shipments, container booking, VGM/SI submission, Form 13 filing, customs and terminal coordination, shipment tracking, billing, costing and rate negotiation. Coordinate with customers, agents, liners, NVOCCs, CHA/CFS, transporters and operations teams.

Export Documentation Executive - Affinity Maritime Services Pvt Ltd - Chennai

(2024-06)

• Prepare export documentation for FCL/LCL shipments, book containers, and submit VGM and Shipping Instructions (SI) within required timelines.
• File Form 13 and coordinate with CHA, CFS and terminal teams for stuffing and gate-in; liaise with liners, NVOCCs and agents.
• Update customers on shipment milestones and vessel sailing; maintain job files and track documentation compliance.
• Support shipment costing and billing, raise POs/invoices, and negotiate rates with carriers.

Move Coordinator / Relocation Consultant - Star Worldwide Group - Chennai

(2013-12 - 2022)

Career break in 2017–2018.

• Coordinated international relocation moves among customers, overseas agents, shipping/airline partners, transporters, operations and clearing agents.
• Collected consignee documents before shipment arrival; arranged customs examinations and delivery with agent approval.
• Updated customers and agents on shipment milestones, monitored progress, tracked expenses and negotiated forwarding rates.
• Updated Relo Software, raised invoices and followed up on payments; checked customs filings and obtained approval for duty, detention/demurrage and terminal charges.

Support Coordinator - KKM Soft - Chennai

(2011-12 - 2013-03)

• Assigned technical support calls; coordinated severity cases with Singapore Autodesk and engineers, arranged installation/demo/training, monitored SLAs and prepared monthly reports.

Customer Care Executive - Precision Informatics - Chennai

(2010-09 - 2011-09)

• Coordinated IT support for 250 locations across India for Bajaj Allianz and CBEC; allocated engineers for system/server issues, monitored SLAs and prepared monthly reports.

Customer Care Executive - A.S. Enterprises Pvt Ltd - Chennai

(2008-12 - 2010-06)

• Prepared reports from B/Ls, invoices and packing lists; coordinated shippers, liners, CFS and vendors, checked vessel status and maintained records.

Tele Service Executive - Trayee Business Solutions Pvt Ltd (HSBC Bank)

(2006-06 - 2007-06)

• Verified residential and office details for HSBC credit-card applicants, forwarded details to the team leader and worked toward daily targets.

B.E. (2005 - 2005)

H.S.C. (2001 - 2001)

S.S.L.C. (1999 - 1999)