Saba Shaikh
(Serving Notice Period) Results-driven professional with 4.9 years of hands-on experience in Microsoft Dynamics 365 CRM, both on-premise and online environments. Proficient in Power Apps, Power Automate, JavaScript, plugin development, and DevOps.
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About
Results-driven Microsoft Dynamics 365 & Power Platform Developer with 4.8 years of experience designing, customizing, and deploying CRM solutions across on-premise and online environments. Proficient in Power Automate, Power Pages, and Power Apps, with hands-on expertise in Sales and Customer Service modules. Skilled in leveraging automation, customization, and CI/CD pipelines to optimize business processes, enhance customer experience, and drive organizational efficiency.
Experience
Associate 2 at PwC (2024-08 – Present)
Designing and developing demo solutions showcasing Dynamics 365 and Power Platform capabilities, with focus on Power Pages portal development and module customization.
- Designed and developed demo solutions showcasing Dynamics 365 and Power Platform capabilities
- Created technical design documents (TDDs) and deployment guides for CRM customizations and Power Platform components
- Built a fully functional Power Pages (Portal) from scratch with multi-step forms, custom HTML, and secure authentication — now live and operational
- Configured and customized Field Service and Customer Service modules, including work orders, case management, and resource scheduling
- Created and optimized forms, business rules, and workflows to support end-to-end demo scenarios
- Key Achievement: Delivered a Power Pages demo portal that became PwC's standard showcase model for client demonstrations
Associate Technology at Synechron (2023-10 – 2024-07)
Managed deployments via CI/CD pipelines, developed Canvas Apps and Power Automate flows, and configured security roles for Dynamics environments.
- Managed manual and automated deployments via CI/CD pipelines
- Developed Canvas Apps and Power Automate flows to streamline business processes and reduce manual intervention
- Configured security roles ensuring proper access and compliance across multiple Dynamics environments
- Applied foundational knowledge of Power Pages to design responsive and interactive web experiences
- Collaborated within an Agile framework, ensuring timely delivery of project deliverables
- Key Achievement: Successfully delivered a government Dynamics 365 project on time, adhering to strict CRM standards and performance benchmarks. Received a Performance Award for exceptional delivery quality and collaboration excellence
Associate at Accenture (2023-08 – 2023-10)
Optimized system performance, managed deployments, and implemented security models and compliance measures.
- Optimized system performance by analyzing workflows, plugins, and database operations
- Managed manual and automated deployments via CI/CD pipelines
- Implemented role-based security models and field-level security to ensure data governance
- Customized business process flows and business rules to enforce standardized operations
- Ensured system compliance with organizational policies and Microsoft best practices
Senior Software Engineer at Capgemini (2021-06 – 2023-06)
Optimized system performance, customized Dynamics CRM on-premise and online environments, developed plugins and workflows, and supported UAT and testing.
- Optimized system performance by analyzing workflows, plugins, and database operations
- Customized and extended Dynamics CRM On-Premise 2016, including Migration to Dynamics 365 Online
- Enhanced Sales modules through process automation and form customizations
- Developed Plugins, JavaScript scripts, Workflows, and Custom Actions to support unique business needs
- Optimized plugin performance and JavaScript execution using best practices and trace logs for faster system response
- Customized user interface elements using Ribbon Workbench and web resources
- Built Power Automate workflows to replace manual tasks with automated, trackable processes
- Configured and maintained business rules and security roles to ensure proper access control and data integrity
- Supported UAT and functional testing by preparing test cases and validating end-to-end business workflows
- Key Achievement: Awarded Best Employee for excellence in project delivery and successful CRM modernization
Education
Bachelor of Technology in Mechanical Engineering – DKTE Textile & Engineering Institute (2018 – 2021)
Diploma in Mechanical Engineering – Government Polytechnic (2015 – 2018)
