Business Analyst at Star Health and Allied Insurance Co Ltd (2026-04 – Present)
- Guide cross-functional stakeholders across Sales, Marketing, Operations, Underwriting, and Finance to define, track, and modernize core business performance metrics.
- Collaborate with data engineering and analytics teams by defining reporting requirements, utilizing provided SQL queries for dataset retrieval, and synthesizing performance trends.
- Identify revenue leakages, operational bottlenecks, and cost inefficiencies across the end-to-end insurance policy lifecycle to implement data-driven optimizations.
- Develop and maintain automated reporting frameworks and workflow tools using Excel/VBA, improving data accuracy, accessibility, and operational turnaround time.
- Monitor and evaluate sales funnel health, including lead conversion rates, persistency ratios, channel productivity, and portfolio financial metrics.
- Perform detailed root-cause analyses on performance deficits and claims variance to deliver actionable recommendations and support strategic budgeting forecasts.
Retention Strategy Manager at Star Health and Allied Insurance Co Ltd (2023-11 – 2026-03)
- Directed pan-India retention analytics and persistency trends, producing executive MIS dashboards and strategic variance reports for senior leadership.
- Partnered cross-functionally with IT, operations, and marketing to design and implement targeted customer retention workflows and cross-sell/up-sell initiatives.
- Built structured reporting workflows and automation models in Excel/VBA to streamline sales tracking, reduce turnaround times, and optimize partner interactions.
- Managed sales revenue forecasting, territory-wise budget tracking, and persistency risk monitoring to protect margins and volume targets.
- Established feedback loops with policyholders and distribution partners to identify service gaps, claims friction points, and opportunities for workflow enhancement.
- Provided data-driven recommendations to regional sales leadership regarding territory resource allocation, pricing strategies, and high-margin segment focus.
Product & Strategy Manager at Tata AIG General Insurance Company Ltd (2022-01 – 2023-10)
- Prepared monthly and quarterly business reviews evaluating channel profitability, P&L insights, revenue forecasting, and product loss ratios for senior executives.
- Conducted competitor benchmarking and portfolio analytics to optimize product positioning, underwriting alignment, and focus on high-margin customer segments.
- Collaborated with key distributors and channel partners to analyze business cases, assess operational performance, and implement corrective action plans.
- Designed data-driven channel partner incentive structures, resulting in improved new business acquisition, higher order conversion, and repeat volume.
- Contributed to annual operating plans through pricing analysis, portfolio segmentation, and risk-adjusted growth forecasting.
- Influenced cross-functional teams to adopt leaner digital and operational workflows, accelerating go-to-market speed and enhancing partner satisfaction.
Manager at Tata AIG General Insurance Company Ltd (2018-06 – 2021-12)
- Held direct operational and P&L accountability for regional distribution channels, meeting revenue targets while enforcing strict cost and margin discipline.
- Partnered with operations and finance teams to digitize sales tracking and MIS reporting, enhancing pipeline visibility and forecast accuracy.
- Led root-cause analysis on territory performance gaps, implementing structured interventions and partner-specific engagement strategies.
- Conducted regular quarterly business reviews with executive management and distribution partners, presenting trend analyses and corrective roadmaps.
- Built and managed regional sales teams using standardized performance scorecards, periodic reviews, and targeted capability-building programs.
- Supported bottom-up annual budgeting and territory planning by aligning field sales activities with core profitability and volume KPIs.
Management Trainee at Tata AIG General Insurance Company Ltd (2017-06 – 2018-06)
- Generated daily and weekly operational performance dashboards across branch territories, tracking volume, pipeline progression, and customer service metrics.
- Assisted in monthly sales forecasting and budget preparation by analyzing distribution trends and flagging target deficits for management action.
- Supported cross-functional process improvement initiatives aimed at streamlining customer onboarding and policy servicing workflows.
- Conducted structured field visits with frontline teams to gather operational feedback and identify ground-level bottlenecks in sales execution.
- Facilitated alignment between branch field teams and central headquarters on resource allocation, monthly targets, and key operational roll-outs.
- Delivered structured training and enablement sessions to branch staff, enhancing lead conversion rates, service quality, and team efficiency.
