Sachin

Administration & Facilities professional with 3+ years of corporate workplace operations experience and 6+ years of cumulative professional experience. Experienced in supporting 50–60 employees and approximately 65 workstations, with hands-on ownership of office administration, facilities, procurement, vendor and contract coordination, assets and inventory, HR/Finance support, compliance, ISO audit preparation, fire-safety coordination, guest-house management, service-ticket/SLA tracking and workplace operations. Strong cross-functional coordination with HR, Finance, IT, management, vendors and building management.

Admin & Facilities Executive - NALASHAA SOFTWARE SOLUTIONS INDIA PVT. LTD. - Kochi

(2022-09 - 2026-07)

• Managed end-to-end administration and workplace operations for a Kochi IT office supporting 50–60 employees and approximately 65 workstations.
• Handled administrative activities for the Kochi office setup, including workplace requirements, vendor coordination, facility readiness and operational support.
• Coordinated office remodeling and renovation activities: planning against management requirements, worker coordination, work inspection, progress reporting and material movement within a shared building.
• Managed full-cycle procurement: quotation collection, comparison, negotiation/coordination, approvals, purchase orders, PO release, delivery tracking and vendor follow-up.
• Handled procurement and service coordination across housekeeping, security, HVAC/AC, electrical, plumbing, pest control, pantry, IT, facility maintenance and AMC/service providers.
• Prepared and maintained facility service agreements, vendor documents, AMCs and related administrative records.
• Tracked administration support tickets against defined SLAs and coordinated resolution as per business requirements and timelines; maintained SLA compliance across quarters and years.
• Managed 3 housekeeping and 2 security staff through deployment, attendance, weekly meetings, service-quality monitoring, material coordination, professionalism checks and vendor coordination.
• Coordinated fire-safety administration including extinguisher identification, tracking, procurement/re-issue and a fire mock drill for ISO audit preparation; collected, reviewed and submitted the required drill report.
• Prepared and maintained ISO audit documentation including facility records, AMCs/service agreements, maintenance records, fire-drill records, vendor records, housekeeping/security records, purchase and asset records, training/inspection records and corrective/preventive actions.
• Coordinated with auditors, tracked audit findings and supported closure of observations.
• Supported HR with employee onboarding and exit activities and coordination/documentation related to EPF, ESI and income-tax matters; supported GST registrations and amendments.
• Coordinated vendor invoices, payment follow-ups, expense tracking, budgets, petty cash, credit-card expenses and GST invoices with Finance.
• Managed workplace facilities and service coordination covering HVAC/AC, electrical, plumbing, water, power, generator/UPS, internet/telephone, landlord/building management, waste management, pest control, pantry, office supplies, assets, maintenance schedules, AMC renewals and office plants.
• Managed employee IT assets, workstations and furniture, including asset tagging, handover/return, registers, inventory audits, procurement coordination, disposal and office shifting/movement.
• Managed one guest house and coordinated two guest-house shifts, including final arrangement, consumables, stationery, waste management and operational requirements.
• Coordinated cabs, ID/access cards, new-joining kits, coffee/snacks machines, events and event-related purchases.
• Supported administration portal optimization, including homepage organization, and contributed operational knowledge to Finance/Admin invoice-automation implementation.

Gold Loan Officer - MANAPPURAM FINANCE LIMITED - Kochi

(2022-06 - 2022-09)

• Handled gold-loan sales and business development through leads, referrals and customer relationship management.
• Explained loan terms, risks and applicable requirements; supported documentation, customer service and lending-process compliance.

RB-LS: Officer Sales-SA - AXIS BANK - Thrissur

(2022-01 - 2022-03)

• Supported sales activities and customer acquisition for savings-account products, including customer interaction, documentation and service coordination.

Head Cashier cum Inventory Management - HAVEN’S KITCHEN RESTAURANT - Kochi

(2021-04 - 2021-07)

• Managed stock receiving/counting, purchase entries, supplier coordination, wastage tracking and daily stock reporting.
• Handled cash, billing, online orders, reconciliation, end-of-day closing, attendance calculation and advance-salary/cash activities.

Sales Consultant Trainee / Sales Executive - JEY MOTORS - Kochi

(2020-09 - 2021-01)

• Supported vehicle sales enquiries, customer interaction, follow-up and sales coordination.

Office Executive - HOTEL KOCHI CROWN - Kochi

(2019-12 - 2020-03)

• Handled office administration, documentation, customer/visitor coordination and routine operational support.

Sales Executive → Cashier - BRAND FACTORY - Thrissur

(2019-07 - 2019-09)

• Promoted from Sales Executive to Cashier within one month; handled POS billing, cash, reconciliation, returns/exchanges and customer service.

Customer Service Representative - G7 CR TECHNOLOGIES INDIA PVT. LTD. - Bengaluru

(2019-03 - 2019-06)

• Handled customer interactions, service requests and issue resolution while maintaining service quality.

Team Member - CAFÉ COFFEE DAY

(2019-01 - 2019-02)

• Supported customer service, counter operations, billing and day-to-day outlet activities.

Front Office Associate - TALL TREES MUNNAR

(2018-06 - 2019-01)

• Handled guest reception, enquiries, check-in/out, payments, reservations, records, calls, travel coordination and complaint resolution.

Bachelor - Travel and Tourism Management - MES Arts and Science College, Perinthalmanna (2015 - 2018)

VHSE - Civil Engineering - GVHSS Kuttippuram (2013 - 2015)

Secondary School - KMGVHSS Tavanur (2010 - 2013)