Sachin D'abreo

A highly experienced and dedicated customer service and facilities management professional with over 20 years of expertise in the soft services field. Skilled in coordinating cross-functional teams, ensuring timely completion of deliverables, and maintaining effective communication channels. Proven ability to train staff according to BICSc standards, conduct quality audits, and deliver exceptional service in diverse environments, including schools, hospitals, hotels, and restaurants.

Adept at leadership, team motivation, and driving operational excellence to achieve organizational objectives.

Assistant Facility Manager & Soft Service Trainer, Auditor at Motakamila Facilities Management Services Company (2023-06 – Present)

• Train staff in 27 schools, hospitals, and restaurants according to BICSc standards.
• Conduct site audits every 3 months to ensure service quality and compliance.
• Prepare and submit monthly reports, including customer satisfaction feedback, to clients and head office.
• Monitor and evaluate service delivery to maintain high standards.

Soft Service Trainer & Auditor at Muheel Facilities Management Services Company (2021-11 – 2023-05)

• Delivered BICSc-standard training for staff across private and government projects.
• Conducted monthly site audits and prepared detailed assessment reports.
• Evaluated cleaning chemicals and equipment, providing recommendations to the procurement department.
• Managed projects in Jeddah, Riyadh, Dammam, Madina, and Jubail.

Housekeeping Manager at Grand Qamar Hotel (2020-10 – 2021-10)

• Oversaw housekeeping operations to ensure a clean and comfortable environment for guests.
• Trained and evaluated staff, created schedules, and planned deep cleaning activities.
• Managed quarterly inventories and annual staff vacation plans.

Housekeeping Manager at Salsabil by Warwick Hotel (2017-05 – 2020-08)

• Monitored housekeeping services to maintain high guest satisfaction levels.
• Conducted staff training, evaluations, and scheduling.
• Managed deep cleaning plans, inventories, and staff vacation schedules.

Assistant Housekeeping Manager at Pullman Alhamra (2016-02 – 2017-04)

• Supported the executive housekeeper in daily operations and reporting.
• Addressed guest complaints, managed quality control, and oversaw staff grooming and attendance.
• Handled inventory management and cost control.

Senior Floor Supervisor at Orchid Hotel (2010-08 – 2011-02)

Floor Supervisor at Habitat Hotel (2009-11 – 2010-07)

Floor Supervisor at Radisson Blu Royal Suites (2005-04 – 2009-11)

Floor Supervisor at Hilton Hotel (2002-11 – 2004-07)

Public Area Supervisor at Burj Al Arab (1999-09 – 2002-08)

HSC (Higher Secondary Certificate) – St. Thomas Batista College, Mumbai, India