Key Accounts Manager at Casantro- Ehomemaker Solutions India Private Limited (2025-09 – 2026-01)
- Led sales initiatives targeting the architects and interior designers (AID) community through cold calling, field visits and networking.
- Built strategic alliances with A- and B-class architects, interior designers and builders to create a steady pipeline of inquiries.
- Educated AIDs on product portfolio including kitchens, wardrobes and storage solutions to position brand offerings effectively.
- Monitored industry trends and competitor activities to identify growth opportunities.
- Spearheaded engagement resulting in 58 meetings with AIDs and delivery of 10 project layouts.
Business Development Manager at Alankaram (2025-02 – 2025-09)
- Researched and identified potential architects, interior designers and leads across Pune and nearby cities through networking, cold visits and cold calling.
- Built and maintained relationships with A- and B-class interior designers and architects to establish mutually beneficial partnerships.
- Conducted product presentations and demonstrations to showcase furniture offerings.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Delivered 107 sales kits to A and B-class architects and secured orders worth Rs. 45 lakhs from campaign activities.
Operations Manager at Plank and Weave India Private Limited (2024-07 – 2024-12)
- Oversaw and coordinated daily retail operations to ensure smooth store functioning.
- Managed inventory and maintained accurate records to ensure optimal stock levels.
- Led and coached retail staff to enhance team effectiveness.
- Evaluated and selected vendors, negotiated contracts and maintained supplier relationships.
Floor Sales Manager at D'Decor Exports Private Limited (The D'Decor Store) (2022-08 – 2023-10)
- Developed store business plans aligned with overall strategy to drive performance.
- Managed daily sales operations and supervised the sales team to achieve targets.
- Used management information tools to analyze performance and respond to trends.
- Built relationships with customers, architects and interior designers to understand needs.
- Increased repeat architect visits by 20% and improved average transaction size by 10% through upselling.
Customer Relations Co-worker at IKEA India Private Limited (2021-02 – 2022-08)
- Managed e-commerce order fulfilment operations ensuring timely and accurate processing.
- Handled returns inspection and collaborated with stakeholders on backorder and inventory management.
- Monitored sales and margin data to support commercial activities and briefing processes.
- Contributed to improving online customer experience through insights and process suggestions.
- Received handwritten appreciation for resolving a 10,000-order backlog during the COVID-19 pandemic ensuring 100% deliveries.
Senior Sales Advisor at D'Decor Home Fabrics Private Limited (D'Decor Home Store LLP) (2018-12 – 2021-02)
- Interacted with architects, interior designers and customers to drive sales and build relationships.
- Managed daily store operations and supervised sales floor activities.
- Organized client appreciation events and ensured high levels of customer satisfaction.
- Handled product relations including returns and exchanges professionally.
- Consistently exceeded monthly sales targets through effective selling and customer engagement.
Senior Fashion Advisor at Raymond India Limited (Retail Hub Solutions Limited) (2017-01 – 2018-12)
- Provided personalized fashion consultations and styling advice to customers.
- Managed cash and petty cash processes and overall store operations.
- Identified product improvement opportunities from customer feedback.
- Achieved 15% year-over-year sales increase through upselling and relationship management.
Retail Sales Officer at Titan Company Limited (Tanishq) (2015-10 – 2017-01)
- Mentored and trained junior staff to improve performance and process adherence.
- Identified business opportunities through market research and analysis.
- Managed customer complaints and inquiries, ensuring timely resolution.
- Enrolled 12 new Golden Harvest Scheme accounts and achieved Rs. 10 lakhs in diamond jewellery sales.
Senior Style Associate at Sara Suole India Pvt. Ltd. (RUOSH) (2014-11 – 2015-09)
- Prepared daily sales plans and maintained Daily Sales Reports to track performance.
- Handled customer queries and complaints and managed store operations.
- Maintained inventory records and managed stock movement.
Sales Advisor at Marks & Spencer Reliance India Pvt. Ltd. (2011-09 – 2014-02)
- Delivered high levels of customer service to drive satisfaction and loyalty.
- Maintained sales, service and loyalty trackers on a daily basis.
- Executed mystery shop standards and implemented corrective actions.
- Received awards including employee of the month and recognition through mystery shopper feedback.
Production Associate at Sauer-Danfoss India Pvt. Ltd. (2009-09 – 2011-03)
- Worked on assembly line operations, maintained equipment and scheduled maintenance.
- Managed procurement of production materials and ensured product quality checks.
- Maintained workplace safety and compliance with standards.
