Desktop Support Engineer for system Control and instrument at Future Focus (IBM) (Lupin Ltd) (2022-12 – Present)
Desktop Support Engineer for system Control and instrument for (Future Focus) Lupin Ltd
- Performing Backup and Data Restoration, Data archival activity for instrument System
- Provide IT support for software, applications and hardware devices with proper team management
- Applying security policies on GXP computerized systems
- Understanding project requirements and supporting users as per business requirement
- Perform User administration for Manufacturing & Packing systems
- Maintain and execute manual backup & time synchronization schedule as per SOP
- Providing support for CSV activities like backup, restore, user administration
- Troubleshoot issues regarding Windows / Basic Office 365
- Experience supporting Windows 7, 10 and 11 and installing and configuring desktop, laptops, and Printers
- Provided phone support and support through email
- Perform or escalate internal and remote customer support issues for the network, desktops, applications, telephones, faxes, videoconference equipment, and mobile devices
- Provides support for remote users (VPN and other connectivity issues)
- Monitor service calls to make certain proper procedures and policies are followed, ensuring that quality support is provided, and customer satisfaction is achieved
- Remotely resolving application problems & network problems and mail configurations through net meeting, remote desktop sharing
- Providing support Through Business, Microsoft Team, Zoom Meeting applications
- Handle the responsibilities of analyzing hardware and software issues and take necessary corrective actions to resolve
- Install and upgrade hardware and software components
- Maintain & Upgrading Windows patches
- System Administration and Troubleshooting of Install PC
- User management and Password policy activities of all standalone and server-based software
- User management activities of IPCs and PLCs systems in Production department like Instrument Scada, Hardness Tester, Moisture Analyzer, FBE, ACG, Palm, Coating, RMG, Data Logger, Killian, Sejong, Compression
- Backup configuration for standalone systems for Production, R&D department
- Manual backup of IPCs, PLCs and Micro-controller based systems
- Document Management (Daily Backup Logs, Standalone Systems User Management Forms, etc.)
- Desktop/Laptop/Thin Client Configuration, Installation, maintenance activities
- Maintaining more than 300 desktop and laptops issues
- Providing remote support to users by MSRA, MSTSC and BOMGAR
- Maintaining and configuring MICROSOFT OUTLOOK
Desktop Support Engineer (IT) Dept at CMS IT Services (2021-08 – 2022-12)
One year Four Month of experience in CMS IT Services
Desktop Support Engineer (IT) Dept at Videocon Pvt Ltd
One year of experience in Videocon Pvt Ltd as a Desktop Support Engineer (IT) Dept
