Saddam Rahi

Having overall 9 years of experience in Business Analysis-Application and monitoring, Problem Management, Client Management, Incident Management, Change Management & Agile Methodologies with demonstrated history working in E-commerce industry.

Expertise in maintaining high standards of customer service, with quality & service norms to achieve customer satisfaction and business retention.

IT Professional with keen interest in technology Business analysis, Management aspects, data Analysis & Reporting. An individual with quest to learn and grow in my profession.

Preparing and delivering project as per client request.

Senior Analyst- Application and Monitoring Support May 2018– January 2023

Organization: Wibmo Inc, A PayU Company

Role: Business Analyst - Incident Management/ Change Management

Wibmo is a leading technology and service provider for the financial services industry.

While the company is best known for its hosted risk-based authentication and payment

Security services, it provides solutions ranging from mobile payments, fraud and risk management, prepaid solutions and a host of merchant services.

Preparation of Daily Dashboards which helps the organization to make better decisions

• Publishing Hourly/daily/weekly/Monthly transaction reports with details about the
• Success & failure rates
• Domain expert in Secure Payment domain for Visa, MasterCard, Rupay, Amex card unions etc.
• Need to collect business requirements & make sure 100% deployed in our production
• with help of cross functional team.
• Resolving National & International Banks production Issues, Coordinating with
• engineering team to debug the issue raised by bank & achieving the resolutions in
• stipulates SLA's
• Strong skills of resolving client issues and Interacting with vendors and handling queries, requests & escalations for payments.
• Perform data analysis if there is any impact on the E-com transactions and provide basic level of analysis to production team to resolve the downtime issues
• Monitoring of the transaction volumes and success rate.
• Analyzing & improving success rate with help of various teams

Bachelor of Computer Applications or BCA is one of the most opted computer courses after 12th standard. Running for 3 years, it imparts extensive knowledge in Computer Fundamentals, Programming Languages, Database Systems, Information Security, and Web Development.