Shraddha Abane

Application Support / Software Analyst with 3 years of experience at Capgemini supporting business-critical applications across production and non-production environments. Skilled in Linux, Unix, SQL, AWS, Kubernetes, Tomcat, JDK, Grafana, Shell scripting, incident resolution, automation, middleware support, ITIL-based incident and change management, database upgrades, SLA compliance, and ensuring high availability of business applications.

Application Support / Software Analyst - Capgemini

(2023-06)

• Provide L2/L3 production support for 25+ business-critical applications across DEV, QA, and PROD environments.
• Administer Unix/Linux servers, ensuring uptime, stability, and high availability.
• Handle 40–60+ incident tickets monthly while maintaining 95%+ SLA compliance.
• Perform Root Cause Analysis and implement preventive solutions, reducing repeat incidents by 20%.
• Develop Shell scripts for health checks, log analysis, disk monitoring, and service validation.
• Automate deployment verification, backup validation, and post-release testing using Bash and Cron jobs.
• Lead Oracle database upgrades from 11c to 19c for 5+ databases with zero major post-upgrade issues.
• Execute Tomcat 7 to 9 and JDK migrations, optimizing JVM parameters and connection pools.
• Implement HTTP to HTTPS security hardening for 10+ services with certificates and TLS configurations.
• Configure and monitor Kubernetes pods/jobs for critical workloads.
• Monitor applications using Grafana dashboards and alerting mechanisms.
• Participate in 24/7 on-call rotations, resolving P1/P2 incidents within SLAs.

Master of Computer Applications - Computer Applications - Jain University, Bangalore (2026)

Bachelor of Computer Applications - Computer Applications - KLE Society's RLS College, Belagavi (2022)