Senior Analyst- Application and Monitoring Support
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Having overall 9 years of experience in Business Analysis-Application and monitoring, Problem Management, Client Management, Incident Management, Change Management & Agile Methodologies with demonstrated history working in E-commerce industry.
Expertise in maintaining high standards of customer service, with quality & service norms to achieve customer satisfaction and business retention.
IT Professional with keen interest in technology Business analysis, Management aspects, data Analysis & Reporting. An individual with quest to learn and grow in my profession.
Preparing and delivering project as per client request.
Senior Analyst- Application and Monitoring Support May 2018– January 2023
Organization: Wibmo Inc, A PayU Company
Role: Business Analyst - Incident Management/ Change Management
Wibmo is a leading technology and service provider for the financial services industry.
While the company is best known for its hosted risk-based authentication and payment
Security services, it provides solutions ranging from mobile payments, fraud and risk management, prepaid solutions and a host of merchant services.
Preparation of Daily Dashboards which helps the organization to make better decisions
Bachelor of Computer Applications or BCA is one of the most opted computer courses after 12th standard. Running for 3 years, it imparts extensive knowledge in Computer Fundamentals, Programming Languages, Database Systems, Information Security, and Web Development.
