Sagar Adhikari

Results-driven and seasoned Café Manager with over 9+ years of progressive operational leadership across India's premier specialty coffee and casual dining brands, including Blue Tokai Coffee Roasters, Chaayos, Theobroma, and Café Coffee Day. Proven track record in orchestrating high-sale volume café operations, spearheading cross-functional team development, driving customer satisfaction, optimizing inventory control, and maximizing store profitability. Recognized for exceptional audit compliance, rigorous barista training standards, and cultivating a culture of service excellence.

Café Manager at Blue Tokai Coffee Roasters (2023-01 – Present)

• Direct end-to-end P&L, daily café operations, and team performance for a high-sale volume specialty coffee outlet, maximizing daily revenue and throughput.
• Oversee comprehensive inventory control, automated ordering, daily stock audits, and wastage minimization protocols to maintain optimal cost-to-revenue ratios.
• Lead full-cycle talent acquisition, structured onboarding, barista skill coaching, and regular performance evaluations to foster career growth.
• Enforce rigorous food safety, hygiene compliance (FSSAI/FoSTaC), and operational audit readiness across all shifts.
• Monitor critical business KPIs including labor cost percentage, ticket times, average order value, and customer retention metrics.

Shift Manager at Chaayos (2022-04 – 2023-01)

• Managed daily shift operations, dynamic workforce scheduling, and floor execution to maintain high service velocity during peak rush hours in a high-sale volume environment.
• Conducted daily inventory reconciliation, raw material stock checks, and strict adherence to corporate compliance guidelines.
• Trained new team members on customer service etiquette, beverage preparation standards, and point-of-sale (POS) handling.

Senior Team Member at Theobroma (2020-11 – 2022-04)

• Supported store management in daily retail operations, inventory tracking, FIFO implementation, and premium guest engagement.
• Assisted the leadership team in executing promotional campaigns and achieving monthly store sales and operational targets.

Barista at Café Coffee Day (2017-11 – 2020-06)

• Delivered high-quality espresso and beverage preparation while ensuring exceptional customer service and guest satisfaction.
• Handled POS transactions, cash reconciliation, and routine preventive maintenance of espresso machines and grinders.

Master of Arts in English – Indira Gandhi National Open University (IGNOU)

Bachelor of Arts in Humanities – Delhi University School of Open Learning (2021)