Explore With Singh Sapna

A leader with over 15 years of cross-functional experience in luxury hospitality, wellness centers, and international F&B operations. Expert in transforming underperforming units into high-revenue assets by aligning rigorous NABH/Five-Star standards with a people-first culture. Proven success in managing multi-million P&Ls, leading pre-opening teams, and scaling operational efficiency across domestic and global markets.

General Manager Operations - Ayurvedic Health Center - Maharashtra

(2023-01 - 2026-01)

• Financial Stewardship: Reduced overall operational overhead by 18% within 12 months through aggressive cost-control measures and vendor renegotiations.
• Quality & Compliance: Achieved 100% compliance with NABH standards, ensuring top-tier medical hospitality integration and safety protocols.
• Revenue Growth: Lead a diversified service model that increased quarterly revenue by 22% through enhanced guest packages and retention programs.
• Leadership: Mentored a diverse workforce of 100+ staff, maintaining a 95% employee retention rate by implementing training and performance incentives

Restaurant Manager - Taj Sarovar - Agra

(2021-01 - 2023-01)

• Service Excellence: Maintained a consistent 98% Guest Satisfaction Score.
• Performance Metrics: Implemented a new KPI framework for service staff, resulting in a 15% improvement in table turnaround time.
• Human Capital: Developed a "Service Mastery" training program that reduced onboarding time for new hires by 30%.

Operations Supervisor - Al-Ameeri - Kuwait City

(2019-01 - 2021-01)

• Efficiency: Reduced annual F&B waste by 12% through a comprehensive re-engineering of procurement and inventory protocols.
• Cost Savings: Identified and captured $25k+ in annual supply chain savings.
• Compliance: Maintained 100% HACCP compliance and international food safety standards across high-volume venues

Guest Relations (Pre-opening Lead) - Zafran Indian Bistro - Kuwait City

(2016-01 - 2019-01)

• Launch Velocity: Established Service protocols within the first 30 days.
• Service Excellence: Sustained a 4.5/5 star guest rating during the critical launch phase; awarded Employee of the Month twice.

Customer Success Manager - Sayaji Hotel - Pune

(2014-01 - 2015-01)

Sales Executive - Radisson Blu - Agra

(2013-01 - 2014-01)

Master of Arts - Agra University (2012-01 - 2014-01)

Diploma in Aviation, Hospitality & Travel - Frankfinn Institute (2009-01 - 2010-01)