Sahil Cena

Dedicated Customer Service Representative skilled in active listening and adaptive problem solving. Addresses customer feedback and complaints promptly, enhancing product knowledge and service delivery. Collaborates with teams to maintain high standards of service across call handling and live chat operations.

Customer Service

Representative delivering exceptional support to enhance customer satisfaction. Resolves inquiries and issues efficiently, fostering positive experiences. Utilises CRM software to manage customer data effectively, ensuring quick access to product information and support.

Customer Service Representative at Parts Avatar. Ca (2019-08 – 2025-08)

• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.

Analyst at Eclerx Pvt.Ltd (2017-12 – 2019-04)

• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Provided clear and concise step-by-step technical support to guide clients.
• Conducted tactical troubleshooting to identify faults.
• Conducted remote troubleshooting sessions to identify and solve technical problems.
• Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.

Survey analyst at Puma source infotech pvt.ltd (2016-08 – 2016-11)

• Collaborated with team members to achieve target results.
• Achieved service time and quality targets.
• Handled customer concerns and escalated major issues to supervisor.
• Doing household surveys for UK customers and form filling
• Totally outbound voice process

B.tech in sugar & Alc tech ) Applied chemical sciences – Guru Nanak Dev University (2009-07 – 2013-08)

HSC Non medical – Army public school (2008-04 – 2009-04)