Sahil Shaikh

I like to learn new things and want to explore myself with implement the ideas, Skills and knowledge to achieve career and personal goals.

• Providing L3 support to client on 24*7 basis. 
• Responsible for the deployment and API testing using SOAP tool.
• Checking Email alert, notification mails & any tickets in queue and acknowledge them with their priority. 
• Resolving application related queries and issues based on the Ticketing System. 
• Attending daily meeting call with team members and manage about ongoing issues and pending issues. 
• Attending weekly call with different teams regarding ongoing issues and future escalations. 
• Part of the ITIL guidelines activities. 
• Sharing daily status report to higher management. 

Bachelors of Engineering