Sahithi Kopparthi

Experienced content refinement professional with a strong background in proof reading, editorial recognized for exceptional productivity, time management and communication skills. Adept at strategic thinking, risk assessment and process optimization. Skilled in fraud detection, SQL based analysis, account security and client facing support.

Known for quick adaptability, exceptional communication and consistent performance. Seeking to contribute expertise in Risk specialist role. Focused on technical troubleshooting and high-priority bug resolution.

Skilled in applying platform policies through structured data analysis and cross-functional ticket management. Experienced in customer and partner issues, managing support cases, ensuring SLA compliance. Recognized for strong problem-solving and ability to deliver accurate, customer-focused solutions in fast-paces environments.

Trust & Safety Associate at Accenture solutions Pvt Ltd (2024-01 – 2026-10)

• Managed trust and safety operations by reviewing, tracking and coordinating the resolution of bugs affecting.
• Managed in Risk operations by reviewing, detecting and mitigating financial operational and fraud risks.
• Maintained 98% SLA compliance.
• Collaborated with cross-functional teams for high – priority platform issues.
• Investigated and handled bug reports, ensuring timely updates and effective communication with stakeholders.
• Monitored trending platform issues and managed tasks related to bugs.
• Provided technical support to partners by troubleshooting platform-related issues and guiding them towards appropriate solutions.
• Performed root caused analysis, ensured adherence to company policies and quality standards while managing support cases.
• Identified fraud patterns and reported to ensure control threats to organisation’s capital earnings. Making sure to prevent fraud and compliance.

Bachelor of arts in Mass communication and Journalism – St Mary’s college, Hyderabad (2023-09)