Samreen Sultana
Associate – Trust & Safety
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About
Dedicated Trust and Safety and Digital Operations Professional with 2.8 years of experience spanning content integrity and digital banking strategy. Proven track record in high-volume content moderation, ensuring platform safety and policy compliance through keen attention to detail. Experienced in loan processing, KYC compliance, and CRM management from a background in virtual banking operations.
Strong analytical thinker focused on optimizing workflows and delivering exceptional service standards.
Experience
Associate - Wipro
Project: Content Moderation
- Serve as a digital guardian for global technology clients, protecting users from scams, misinformation, and objectionable content.
- Review User-Generated Content (UGC) across video, image, and text formats to ensure strict adherence to client community guidelines.
- Identify and mitigate risks related to identity theft, payment scams, and fraudulent account activities.
- Actively participate in calibration sessions, providing helpful insights and collaborating with the team to ensure project success.
- Productivity: Consistently hit all daily and monthly targets, maintaining a steady workflow and meeting every performance goal.
- Efficiency: Manage time effectively to maintain a low Average Handle Time (AHT) while ensuring highquality review accuracy.
- Resource Management: Stay focused and productive throughout shifts, optimizing time to support team-wide operational benchmarks.
Digital Officer - Teleperformance Global Services
Client: Axis Bank Virtual Centre
- Processed and allocated loan applications while ensuring 100% documentation and KYC compliance.
- Coordinated with underwriting teams to facilitate the issuance of insurance policies.
- Managed savings and salary accounts, performing regular data audits in CRM systems for accuracy.
- Resolved complex service requests and customer issue tickets within specified timelines.
- Generated and nurtured quality leads for various banking products, contributing to branch growth.
Education
MBA - Finance - Aurora’s PG College, Uppal (2022)
B.Com - Computers - Megha Women’s Degree College (2020)
Intermediate - MEC - Megha Women’s College (2017)
10th - CBSE (2015)
