Technical Support Specialist
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A dynamic and innovative customer support specialist with over 6 years of experience, I am committed to providing a good customer experience and always seek to resolve any issues promptly and effectively.
I started working as a Desktop support engineer in 2014 and progressed through my career by choosing different roles. In my last role, I worked as an L2 Technical support associate with CGS India for Dell (Client). I have handled, mentored, and monitored teams of different volumes and handled escalations to achieve customer experience and timely targets.
I completed my schooling and Higher education in Khammam.
I have enrolled in BSc computers and had to discontinue due to my personal family issues.
