Sai Sheshank

Results-driven Banking Operations and GRC professional with 2+ years of experience in KYC, AML compliance, merchant operations, payment operations, risk management, customer support, and team leadership. Currently serving as Team Lead – Banking Operations & GRC, managing merchant operations, compliance reviews, escalations, banking partnerships, and team performance.

Team Lead – Banking Operations & GRC at IppoPay Technologies (2025-06 – Present)

• Lead Banking Operations, Merchant Support, KYC and Compliance functions.
• Manage merchant onboarding, risk assessments, due diligence and compliance reviews.
• Handle critical escalations related to settlements, disputes, chargebacks and account modifications.
• Monitor team performance, quality metrics and SLA adherence.
• Coordinate with banks, payment partners and vendors for issue resolution.
• Prepare MIS reports, dashboards and operational reviews.

Senior Customer Support Executive – Operations & Support at IppoPay Technologies (2024-08 – 2025-05)

• Resolved merchant queries related to UPI, VPA and QR payments.
• Handled payment failures, transaction disputes and chargebacks.
• Coordinated with banks and vendors for payment processing.
• Conducted compliance checks and operational audits.
• Achieved high SLA adherence and customer satisfaction.

Senior Process Executive at Royal Sundaram General Insurance Company Ltd (2021-02 – 2024-09)

• Managed customer data, reporting and backend operations.
• Handled policy servicing and customer support.
• Supported D2C and PolicyBazaar customer operations.

KYC Associate (KYC Verification) at Kotak Mahindra Bank (2019-07 – 2021-01)

• Verified customer documents for regulatory compliance.
• Performed KYC reviews, risk assessments and due diligence.
• Maintained reports and customer data records.

B.Com in Corporate Secretaryship – A.M. Jain Arts & Science College, University of Madras (2018)