Saif Siddiqui

Application Support Engineer with 3+ years of experience supporting POS, finance, and enterprise applications in high-volume production environments. Strong background in AWS cloud, Active Directory, ServiceDesk ticketing, UAT testing, and SLA-driven support. Proven ability to troubleshoot issues, reduce downtime, and ensure smooth business operations.

Application Analyst - Jio World Centre (BKC, Mumbai) - Mumbai

(2025-06)

• Provided L2 application and system support for POS, mPOS, and finance systems used in daily business operations.
• Managed incidents, service requests, and escalations through ServiceDesk, ensuring SLA compliance and quick resolution.
• Performed UAT testing for website and application releases, identifying defects and validating new features before production deployment.
• Coordinated with the procurement team for timely asset acquisition and purchasing.
• Managed end-to-end asset request and approval workflows.
• Conducted periodic asset inventory audits and physical verification.
• Allocate assets to employees and maintain asset allocation records.
• Logged and tracked cases for faulty or damaged assets.
• Coordinated with vendors for asset repair, servicing, and replacements.
• Supported AWS infrastructure including EC2, S3, IAM, VPC, VPC Peering, Routing, Firewall, VPN/VPG, Load Balancers for application hosting and availability.
• Queried transaction and finance data using SQL joins and filters to analyze POS sales, payment failures, and invoice discrepancies.
• Provided remote support to business users via Zoho Assist, resolving POS, payment, and system-related issues.
• Coordinated with finance, IT, and operations teams to resolve refunds, payment failures, and transaction discrepancies.

Application Support Engineer - Reliance Digital (Ghansoli) - Ghansoli

(2022-12 - 2025-06)

• Delivered L1/L2 support for POS and retail applications across multiple stores.
• Resolved transaction, billing, and system issues, ensuring minimal downtime during business hours.
• Handled user management, system configurations, and access control for store employees.
• Logged, tracked, and closed incidents via ServiceDesk while maintaining documentation and compliance records.
• Assisted with software rollouts, upgrades, and operational support.

Bachelors in Computer Science - Computer Science - MAHARASHTRA COLLEGE (Byculla) (2019-09 - 2022-10)