Saikumar Eluka

Customer-focused professional with 2.2 years of experience in commercial and retail banking operations at Cognizant. Skilled in handling customer interactions via chat and email support, resolving queries efficiently, and ensuring high customer satisfaction.

Process Executive at Cognizant Technology Solutions (2024-01 – 2026-03)

• Handled customer queries through chat and email support.
• Resolved account, payment, and transaction-related queries.
• Maintained CRM records and ensured SLA compliance.
• Managed multiple chats simultaneously.

B.Com in Computer Applications (2020 – 2023)