Saima Shahnaz

Detail-oriented banking and client management professional with hands-on experience in corporate relationship management, client onboarding, account opening, identity verification, and regulatory compliance. Skilled in managing key accounts, reviewing KYC documentation, ensuring adherence to AML and RBI guidelines, and driving cross-functional coordination.

Key Account Specialist - PhonePe - Bangalore, India

(2026-06)

• Managed and nurtured high-value merchant accounts to drive retention, satisfaction, and account growth.
• Streamlined the merchant onboarding lifecycle, ensuring swift documentation and profile validation.
• Collaborated with risk, compliance, and product teams to resolve escalations and ensure adherence to guidelines.

Deputy Manager - ICICI Bank - Bangalore, India

(2023-10 - 2026-06)

• Handled end-to-end client onboarding for retail and corporate customers, including account opening.
• Performed PAN / Aadhaar verification and ensured strict compliance with regulatory KYC and AML requirements.
• Maintained flawless accuracy in customer data in line with RBI and internal corporate compliance standards.
• Managed high-priority customer queries, ensuring an exceptional service experience.

Legal Executive - Teamlease Services Limited - Bangalore, India

(2023-08 - 2023-10)

• Assisted with client contract documentation, record-keeping, and compliance review processes.
• Utilized Zoho CRM efficiently for end-to-end documentation management and policy adherence.

IT Recruiter Intern - Meeden Labs Pvt. Ltd - Bangalore, India

(2022-08 - 2022-10)

• Screened technical resumes and handled end-to-end recruitment coordination for engineering roles.

Human Resource Intern - PRsons Technologies Pvt. Ltd - Bhubaneswar, India

(2022-05 - 2022-08)

• Assisted in hiring activities, including initial resume screening and candidate coordination.

Integrated MBA - Specialization in HR & Marketing - Srusti Academy of Management (2018 - 2023)