Results-driven Operations & Customer Service Professional
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Results-driven Operations & Customer Service Professional with 10+ years of experience across Aviation, Metro, and High-Volume Service Environments. Proven expertise in team leadership, passenger handling, service excellence, and process optimization. Seeking to leverage operational expertise in healthcare, airport, or service operations roles.
Shift In-Charge - Krystal Integrated Services Ltd.
(2026-01)
Managed airport operations, handled escalations, supervised teams, ensured service quality.
Shift Supervisor - Mumbai Metro
(2022-01 - 2026-12)
Handled 5,000+ passengers daily, led teams, improved service delivery and ticketing operations.
Sr. Customer Service Executive - AIATSL
(2016-01 - 2022-12)
Handled airline operations, VIP passengers, baggage and complaint resolution.
Customer Service Executive - Livewell Aviation
(2015-01 - 2016-12)
Handled reservations and customer queries.
PGDM - Operations Management - Welingkar Institute (2024-12)
B.Sc - Chemistry - Mumbai University (2015-12)
