Sajan Variar

Results-driven Managed Services Director with 18+ years leading end-to-end 24/7 managed infrastructure services delivery, multi-geo delivery organisations (110+ team), and P&L accountability ($26M+). Proven track record of service delivery governance, SLA/KPI adherence, AIOps-led automation, and continuous service improvement across cloud, hybrid, network, and security infrastructure towers. Experienced in acting as primary escalation point for enterprise clients, leading executive business reviews, and supporting presales and RFP/RFI responses for infrastructure deals.

Deep ITIL/COBIT governance practitioner with expertise in building high-performance delivery teams and scalable managed service models. MBA | PMP | ITIL V3 | COBIT | Cloud (AWS/Azure/GCP).

Director – Security Operations - ZeroFox - Bengaluru, India (Global)

(2021-06 - 2025-04)

• Owned P&L ($26M+) for a 24/7 managed operations function serving 900+ global enterprise customers — directly analogous to a large-scale managed infrastructure services portfolio.
• Established and enforced delivery governance frameworks (weekly/monthly/quarterly service reviews), achieving 93% business process accuracy and rigorous audit readiness.
• Defined SLOs, operational metrics, and reporting cadence across multi-geo delivery teams (India, US, EMEA); drove 25% uplift in SLO adherence.
• Championed AIOps and automation strategy, delivering 45% operational efficiency gain within 15 months — saving 20,000+ man-hours annually.
• Acted as primary escalation point for global enterprise clients; led executive business reviews and strategic roadmap discussions with CIOs and senior stakeholders.
• Led service improvement programs (CSI), legacy modernisation initiatives, and platform-led delivery model transformation.
• Drove Agile-based tool improvement initiatives involving product, support, QA, and security stakeholders — improving feature delivery velocity and service quality.

Manager – Program Control (IT Infrastructure & Cloud) - DXC Technology - Bengaluru, India

(2019-01 - 2021-05)

• Directed delivery of a $25M+ IT infrastructure and cloud programme portfolio (SAP + Azure hybrid-cloud), owning governance, financials, and stakeholder management across the full lifecycle.
• Executed HANA migrations on SUSE Linux across cloud and on-premise environments, delivering significant licence, hardware, and support cost savings.
• Managed and developed 4 project managers, achieving 20% delivery efficiency improvement and 15% reduction in budget overruns.
• Achieved 98% financial estimation accuracy, reducing billing discrepancies by 25%; chaired steering committee and benefit realisation meetings.
• Cultivated strategic vendor relationships, improving on-time deliverables by 20% and reducing contract disputes by 30%.

Senior Program Manager - Thomson Reuters - Bengaluru, India

(2009-04 - 2016-09)

• Led strategic planning and execution for large-scale IT programmes across Network, OS, Database, Application, Security, VDI, and Service Management within a 6,000-member MIS organisation.
• Built and managed the Bengaluru-based global Network Operations unit providing 24/7 support across 84 global locations, meeting SLA and SOW commitments.
• Delivered greenfield technology implementation for 4,200 users — data, voice, data centre consolidation, and application migration ($8M programme).
• Led Post-Merger IT Integration across two separate M&A events — end-to-end from evaluation through solution design, implementation, and steady-state support.
• Executed strategic VDI deployment across 4 global locations (India, Philippines, Poland, US) to optimise real estate and reduce capex.
• Consolidated voice and data for offices across 5 India cities, delivering $200,000 annual savings.

Senior Program Manager - iGATE (now Capgemini) - Bengaluru, India

(2007-02 - 2009-04)

• Managed 90+ resources for 24/7 technology operations and application maintenance across banking and manufacturing domains — $4.3M portfolio.
• Set up and managed 24/7 Global Network Operation Center, PoC environments, and Centre of Excellence (Microsoft).
• Executed transitions and transformations for offshored projects, maintaining service quality through structured ITIL-based governance and SOPs.
• Contributed to pre-sales, solution designing, RFP responses, and customer demonstrations; managed project-level P&L.

Senior Systems Analyst and Senior Software Engineer - Cognizant Technology Solutions & Digital Globalsoft - Bengaluru, India

(2000-01 - 2007-12)

Senior Systems Analyst and Senior Software Engineer in IT Infrastructure domain.

MBA - Marketing & Systems - Narsee Monjee Institute of Management Studies (NMIMS)

B.Sc. - University of Calicut