Service Delivery Manager at Tata Consultancy Services (2022- Present) • Managed endtoend service delivery processes, improving operational efficiency and customer satisfaction levels.
- Analysed service delivery failures, identifying root causes and implementing corrective actions.
- Developed and monitored service delivery metrics, using data to inform strategic decisions.
- Added value by coaching teams to inspect and adapt processes, guiding departments through new process implementations.
- Prepared detailed reports on service delivery outcomes, providing transparency to stakeholders.
- Designed customised service solutions for key clients, strengthening client relationships.
- Orchestrated the resolution of highpriority incidents, minimising impact on business operations.
- Coordinated and allocated resources to support service team.
- Built and maintained teams by providing motivation and encouraging collaboration to reach assigned goals.
- Mentored junior staff, fostering a culture of excellence within the service delivery team. SAP SD Consultant Team Lead at Tata Consultancy Services (2022-08 – 2022-10) • Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Managed team of over 8 members, ensuring project completion within stringent deadlines and quality benchmarks.
- Facilitated open communication within the team, encouraging feedback and collaborative problemsolving.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Initiated and managed weekly meetings to discuss progress, address challenges, and strategise future actions.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Conducted comprehensive training sessions for new team members, fostering skill development and swift integration.
- Adapted quickly to changing business priorities, demonstrating agility and leadership. SAP SD Consultant at Tata Consultancy Services (2019-08 – 2022-07) • Translated customer requirements into functional processes in SAP system.
- Analysed and resolved complex SAP SD issues, significantly reducing system downtime and improving user satisfaction.
- Reviewed and updated SAP SD training materials regularly, keeping content relevant and current.
- Collaborated with crossfunctional teams to integrate SAP SD with other modules such as MM and FI.
- Facilitated enduser training sessions on SAP modules, significantly improving user competency and adoption rates.
- Monitored system performance postimplementation, making adjustments to enhance functionality and user experience.
- Provided expert SAP SD consultancy services, advising clients on best practices and emerging trends.
- Monitored SAP SD system performance, recommending upgrades and patches to maintain optimal operations.
- Identified gaps in service delivery, and recommended and implemented operational improvements to meet business objectives.
Sales Engineer
Projects at Eta Engineering Pvt Ltd (2015-07 – 2017-02) • Cultivated and sustained robust relationships with key clients to propel HVAC sales growth in targeted markets.
- Provided expert technical support and guidance to customers, resolving issues and maximising product performance.
- Conducted detailed technical presentations and demonstrations, effectively showcasing product benefits to prospective customers.
- Conducted competitive analysis to stay ahead of market trends and position products strategically against competitors.
- Negotiated contracts with clients, achieving favourable terms and conditions for the company.
Student Project
Trainee at Bosch Ltd (2015-01 – 2015-05)
