Ramp OCC at Swissport International Oman LLC (2024-02 – 2024-12)
- Maintain team schedule for seamless shift transition.
- Act as the primary communication liaison between flight coordinators and stakeholders.
- Monitor operational systems, ensuring functionality and readiness for backup plans.
- Develop a close, positive working relationship with ramp, passenger services, cabin appearance and baggage team to ensure that loading, boarding and cleaning achieved within specific agreed parameters.
- Capture and record operational data to ensure accurate revenue tracking and reporting.
- Plan and validate flight schedules, ensuring alignment with ACL slots and customer airline requirements.
Facility Manager at ISS Facility Services India Private Limited (2021-08 – 2024-01)
(Denmark based organization)
- By managed the administration of facility operations (soft service banking sector) including large number of manpower handling and maintained leave, training records and grooming standard.
- For ensuring the safe and effective operation of any and all area facilities in the organization.
- Customer relation, front desk management, visitor management, transportation, pantry, mail handling and other administrative support services.
- Conducted inspections of facility grounds, quality of cleaning, external structure, systems and equipments.
Resource Management System Allocator at Qatar Aviation Service (2016-02 – 2021-12)
- Provide real time delivery of all operational forecasts, resourcing planning, variance analysis, deviation reporting and historic trended analysis which drives improved performance productivity.
- Develop a close, positive working relationship with ramp, loading team supervisor, passenger services, cabin appearance, push back service, toilet and water cart service and baggage team to ensure that loading, boarding and cleaning achieved within specific agreed parameters.
- Analysis/enhancement of existing pre-planning and staff allocation systems, preparing business cases related to improvements and related follow up for approvals.
Security Supervisor at Aircosta Airlines (2014-01 – 2016-02)
- Supervise the implementation of the aviation security preventive measures and monitor the quality of the performance of the various tasks and contribute to the safety and security of passengers, crew, ground personnel, and the general public.
- Experienced in ground handling of all Boeing, Airbus, Embraer Aircrafts.
Security Agent at Kingfisher Airlines (2008-06 – 2013-12)
- Responsible for all ramp operations including aircraft marshalling and communicating aircraft needs with flight crews.
- Deliver customer luggage to and from connecting flights, which required heavy lifting and detailed knowledge of domestic and international flight schedules.
- Trained and certified in x-ray baggage and cargo.
Guest Service Agent at Deccan Airways (2007-06 – 2008-06)
- Customer relation, ticketing, baggage make up & break up area duties, Check-in (Matrix Software), ramp and boarding gate duties.
Customer Care Executive at Vodafone Network under Aegis BPO solutions India (P)Ltd (2005-08 – 2007-06)
- Coordinated timely responses to online customer communication and researched complex issues.
