Sajitha Nikhil

Growth & Operations Manager with 8+ years of experience across SaaS, healthcare technology, software, digital and e-commerce sectors. Currently managing Sales Operations and Presales for a SaaS-based healthcare solutions company, with strong expertise in client engagement, product demonstrations, team leadership, lead generation and sales enablement. Experienced in using LinkedIn Sales Navigator, Apollo, ChatGPT, Claude, Perplexity and Gemini for prospecting, research, business analysis and productivity.

Manager-Growth & Operations (SaaS) at JuzGoDigital Pvt Ltd (2022-05 – Present)

• Manage Sales Operations and Presales functions for a SaaS-based healthcare technology company.
• Lead and manage the Presales team, ensuring effective execution of day-to-day presales activities.
• Understand hospital workflows - OPD, IPD, Billing, EMR, Pharmacy, Lab integration.
• Understand client business requirements and map appropriate SaaS healthcare solutions to their operational needs.
• Support the sales team throughout the sales cycle.
• Manage sales operations, pipeline tracking, follow-ups, reporting and performance monitoring.
• Handle customer escalations and coordinate internally for timely resolution.
• Develop and implement sales and presales processes to improve efficiency and conversion.
• Monitor team performance against defined targets, KPIs and business objectives.
• Support lead-generation initiatives using platforms such as LinkedIn Sales Navigator and Apollo.
• Conduct prospect research, account identification and decision-maker mapping for targeted outreach.
• Use AI tools such as ChatGPT, Claude, Perplexity and Google Gemini for market research, prospect research, sales content, business analysis and productivity enhancement.
• Coordinate with Product and Tech team for feasibility check, custom requirements and timelines.
• Plan and manage UAT - create UAT cases, setup trial instances, track feedback.
• Keep a track with Implementation/Onboarding team for smooth handover after deal closure

Manager – Tele Marketing & Operations at Pinkerala.com (2017-03 – 2017-12)

• Managed and motivated the Presales sales team to achieve defined business targets.
• Recruited, trained and developed team members.
• Managed CRM usage, customer communication and sales follow-up processes.
• Coordinated Sales, Operations, Backend, Content and Development teams.
• Identified gaps in the sales process and implemented improvements.

Manager – Branding & Business Coordination at Periyar Group of Companies (2014-12 – 2016-11)

• Led a team of 15+ telemarketing executives.
• Managed sales activities and supported achievement of monthly and quarterly targets.
• Recruited and trained team members.
• Managed prospecting, customer engagement and sales conversion activities.
• Conducted regular team meetings and performance reviews.
• Supported sales forecasting and revenue planning.
• Built relationships with key decision-makers and potential business customers.
• Monitored individual and team performance against sales targets.
• Developed strategies to improve team productivity and sales performance.

Team Leader – Outbound at Justdial Limited (2012-01 – 2013-05)

• Led a team of 15+ telemarketing executives.
• Managed sales activities and supported achievement of monthly and quarterly targets.
• Recruited and trained team members.
• Managed prospecting, customer engagement and sales conversion activities.
• Conducted regular team meetings and performance reviews.
• Supported sales forecasting and revenue planning.
• Built relationships with key decision-makers and potential business customers.
• Monitored individual and team performance against sales targets.
• Developed strategies to improve team productivity and sales performance.

Bachelor of Commerce – Calicut University (2006 – 2009)