Sakshi Gupta

Customer-focused professional with experience in customer support, client communication, and service coordination. Comfortable handling customer queries through chat and written communication with clarity, empathy, and attention to detail. Experienced in maintaining accurate records, coordinating with internal teams, and ensuring a smooth customer experience. Interested in supporting a customer-centric brand by delivering thoughtful and reliable support.

Web Consultant - WEB CONSULTANTS BInfowaves Pvt. Ltd. - Kolkata

(2025-06)

Provided client and customer support for website-related services, including content updates, account assistance, and general queries. Acted as a point of contact to ensure clear communication and smooth coordination between clients and internal teams. Followed up on requests, tracked service status, and maintained organised records and reports. Focused on clarity, consistency, and maintaining a positive client experience.

• Issue tracking
• Service documentation

Customer Support Executive - Smart Call Center Pvt Ltd - Kolkata

(2023-07 - 2025-05)

Supported customers through phone and chat by responding to service-related queries with professionalism and empathy. Ensured clear communication, accurate information sharing, and timely resolution of concerns. Maintained detailed customer records and interaction logs using CRM tools and MS Excel. Worked closely with internal teams to escalate issues when required while following quality and service standards.

• Issue resolution
• Process adherence

Campus Ambassador - Evepaper

(2024-06 - 2024-07)

As a Campus Ambassador, I organised events, promoted initiatives and engaged with students to boost participation, I increased event attendance and honed my communication and leadership skill

Fundraiser - Muskurahat Foundation

(2024-07 - 2024-08)

Bachelor of Commerce - Honours - CALCUTTA UNIVERSITY (2022 - 2025)

RAJKAMAL SARASWATI VIDYA MANDIR (2020 - 2022)

Commerce - Carmel School Dhanbad (2008 - 2020)