Sakshi Singh

Results-driven Collections & Payments Professional with hands-on experience at Samavesh Marketing Private Limited, specializing in debt management, payment negotiation, and customer escalation resolution. Proven ability to develop customized repayment plans, and consistently achieve collection targets through strategic negotiation. Adept at mentoring junior team members and maintaining professionalism under pressure.

Currently pursuing B.Com (University of Delhi – School of Open Learning) to further strengthen financial domain knowledge.

Senior Payments Advisor - Samavesh Marketing Private Limited - New Delhi, India

(2025-01 - 2026-07)

• Achieved consistent debt collection targets by employing strategic negotiation techniques and developing customized, customer-specific repayment plans that improved recovery rates.
• Counseled 50+ debtors per month on available payment options, structured installment agreements, and guided customers toward sustainable repayment paths.
• Handled complex customer escalations calmly, resolving high-priority payment disputes while maintaining professionalism and company compliance standards on every call.
• Managed and prioritized daily collections pipeline, applying time management systems that enhanced team productivity and ensured no accounts were missed.
• Mentored newly onboarded Customer Escalation Specialists in company SOPs, escalation protocols, and call handling best practices – fostering a collaborative, high-performance team environment.
• Delivered exceptional customer service on inbound and outbound collection calls, consistently maintaining a calm, empathetic, and professional demeanor during sensitive financial conversations.

Bachelor of Commerce (B.Com Hns) - Commerce - University of Delhi – School of Open Learning

Class XII - CBSE (2023)