Vivek Sharma

My name is Vivek, I have 3 years of experience as Portuguese language expert in Concentrix.

Senior Representative Advisor – Transaction Processing at Concentrix Daksh Services India Pvt. Ltd. (2022-07 – 2025-08)

• Reviewed product details (price, delivery, tax, images, condition) ensuring accuracy and compliance.
• Maintained strict turnaround time (TAT) adherence, resolving cases within deadlines.
• Reduced policy gaps and errors through consistent process standardization.
• Conducted seminars with Brazilian clients to strengthen cross-cultural collaboration.
• Handled content moderation with YouTube monetization, ensuring compliance with platform policies and advertiser guidelines.
• Interacted with merchants on Google Shopping, addressing and resolving their concerns to enhance satisfaction.
• Prioritized and resolved merchant issues, reinforcing trust and improving overall experience.
• Enhanced customer and merchant engagement by balancing efficiency with empathy in resolution handling.

B.A. – University of Delhi (2021)

Advanced Diploma in Portuguese Language in Portuguese Language – University of Delhi (2021)

Intensive Advanced Diploma in Portuguese Language in Portuguese Language – University of Delhi (2019)

Diploma in Portuguese Language in Portuguese Language – University of Delhi (2019)

Certificate in Portuguese Language in Portuguese Language – University of Delhi (2018)