Sakthi Kapoor

Friendly and enthusiastic customer service representative with 4 years of experience in the hospitality industry, ensuring guest satisfaction and handling reservations. Proficient in hotel management software and conflict resolution. Looking for a role in a hospitality-focused company where I can contribute to creating positive guest experiences.

Front Office executive - Ags Holiday Resort yelagiri - yelagiri

(2027-04)

Great and warm welcome to customer handle telephone and reservations solving guest complaints and queries

Waiter - Mmc catering co. Meem cafe kuwait - Kuwait

(2023-10 - 2023-10)

I am currently working as waiter where I serving with right food and drinks handle guest complaints keeping my section and side board clean and restock follow food safety and hygine

Guest service associate - Novotel chennai sipcot - Chennai

(2022-10 - 2023-10)

• Great and welcome guests promptly and courteously.Manage reservations and maintain an organized seating plan.Coordinate with kitchen and serving staff to ensure timely and efficient food service.Respond to guests' inquiries and resolve any service issues promptlyMonitor dining area to ensure cleanliness and orderliness.Assist in the preparation and setup of dining areas prior to service.

Crew member - Casino air caters flight service kochi - Kochi

(2017-10 - 2018-11)

Great and warm welcome to the guest working in fast and faced environment during busy schedule responsible for providing exceptional food and beverage service to guests, thus ensuring satisfaction and guest retention. They are responsible for greeting members and guests promptly while always exhibiting a high level of hospitality. Waiters must have a passion for hospitality and guest satisfaction.

Front Office Assistant - Melange Astris

(2019-06 - 2022-05)

• Greeting, welcoming, and directing visitors, clients, and vendors appropriately.
• suggest room upgrades or extra servi to guest to earn more revenue for the company
• Communication Hub: Answering, screening, and forwarding incoming phone calls, as well as managing emails and correspondence.
• Administrative Support: Scheduling appointments, managing calendars, data entry, filing, and photocopying.
• Office Security: Monitoring visitor logs, issuing badges, and maintaining office security protocols.
• Front Desk Operations: Keeping the reception area tidy, managing office supplies inventory, and sorting/distributing mail.

Steward training - La flora Resort kodikanal - Kodikanal

(2016-03 - 2016-05)

Responsible for providing exceptional food and beverage service to guests, thus ensuring satisfaction and guest retention. and assist guest queries and answering telephone Preparing table setup. handle guest request and suggestions

Higher secondary - Ghss school state board (2015 - 2015)

Hotel management - Oscar institute of management bhardiyar university (2018 - 2018)

Diploma tally with gst - Csc computer center (2019 - 2019)

Win hms hotel software - Hotel melange astris (2019 - 2019)

Simpony software - Novotel cheeni sipcot