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Salma Soren

Salma Soren

Client Success Manager

Talent
JamshedpurMember since July 2, 2026
CounsellingDigital education tools and platformsCommunity engagement
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CounsellingDigital education tools and platformsCommunity engagement

About

Currently managing key clients such as Atlassian, Akamai, Sterlite, Ford, Schindler, L&T Hydrocarbon, Vivo and AM/NS, helping them achieve their volunteering objectives through a range of impactful initiatives.

Experience

Client Success Manager - Goodera - Bangalore

(2023-07)

Currently managing key clients such as Atlassian, Akamai, Sterlite, Ford, Schindler, L&T Hydrocarbon, Vivo and AM/NS, helping them achieve their volunteering objectives through a range of impactful initiatives.

  • Led end-to-end planning and execution of employee volunteering programs, ensuring seamless coordination across multiple stakeholders (clients and internal teams) and delivering measurable impact across diverse cause areas.
  • Managed multiple client portfolios, scaling volunteer engagement programs through customised initiatives and sustained relationship building, resulting in increased participation and high client satisfaction.
  • Executed large-scale volunteering campaigns for clients such as Akamai (DLCCD Month of Volunteering), Ford (Global Caring Month), and Pernod Ricard (environment-focused initiatives), engaging 5,000+ volunteers across education, environment, and community development causes.
  • Conceptualised, developed, and presented high-impact proposals for clients, including Akamai, AM/NS, Atlassian, and Pernod Ricard India, featuring initiatives such as a School Adoption Program and Monthly Engagement Plans, and driving long-term engagement.

Project Officer, Education - DMFT Swaniti Initiative - Ranchi

(2022-07 - 2023-07)

A non-profit working with government bodies to strengthen public service delivery through data-driven and people-centric solutions.

  • Developed detailed project proposals for education-focused initiatives, including VR Labs, Tab Labs, and STEM Labs, supporting improved learning outcomes and digital access.
  • Monitored project implementation in coordination with district administration and multiple stakeholders; tracked fund allocations, beneficiary coverage, and outcome metrics for government development schemes.
  • Coordinated and facilitated district-level governance meetings, ensuring timely reporting, inter-departmental alignment, and follow-up actions.
  • Partnered with district event management teams to plan and execute large-scale public events such as World Indigenous Day, Sarkar Aapke Dwar, and G20 initiatives, ensuring smooth on-ground coordination and stakeholder engagement.

Education Specialist - Varthana - Bangalore

(2019-06 - 2022-07)

Omidyar Network, ChrysCapital funded non-banking finance company that provides financing and transformation solutions for educational institutions

  • Organised and facilitated 15+ academic skill-development workshops, benefiting 300+ students and teachers across schools in Bangalore Rural.
  • Assessed learning levels of 1,000+ students across 10+ schools in collaboration with Grey Matter India, enabling data-driven, targeted educational interventions.
  • Coordinated with 40+ schools in Bhubaneswar during the COVID-19 pandemic to transition to online learning; trained teachers in the use of digital education tools and platforms.
  • Designed and implemented remedial learning content for Grades 1–8 to address pandemic-induced learning gaps and support academic recovery.
  • Organised and executed the Unlock Program launch events in partnership with Round Table India across six schools in Bangalore and Tumkur, strengthening community engagement and access to education.

Education

M.A. - Applied Psychology with Specialisation in Counselling Psychology - Tata Institute of Social Sciences, Mumbai (2015 - 2019)

B.A. - Social Sciences - Tata Institute of Social Sciences, Tuljapur (2012 - 2015)

Skills

Client Success Manager

Reviews

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