Sam Man

A dedicated and diligent professional seeking to contribute effectively to the growth and success of an organization by applying strong skills and experience in customer service, administration, operations, facility management, and animal care.

Canine Coach & Shift-In-Charge at SCOOBY CLUB (2026-06 – Present)

• Work as a night manager, assigning and coordinating tasks for housekeeping staff and dog handlers.
• Act as the primary point of contact for customers during dog check-in and check-out.
• Support daily canine care, supervision, safety, and smooth shift operations.

Facility Manager cum Dog Boarding Supervisor cum Dog Handler at PUPS N CUPS (2025-01 – 2026-06)

• Oversaw daily operations and maintenance of the dog boarding facility, ensuring cleanliness, safety, and smooth functioning.
• Supervised boarding staff and coordinated feeding schedules, exercise routines, kennel management, and overall pet-care operations.
• Handled dogs of different breeds and temperaments, ensuring comfort, safety, and appropriate socialization.
• Communicated with pet owners regarding their pets' health, behaviour, feeding habits, and daily updates.
• Managed customer service, booking coordination, and boarding arrangements to ensure a positive experience for clients and pets.
• Handled customer escalations and resolved operational issues promptly.
• Monitored hygiene standards, administered basic care, and assisted with dogs requiring special attention or medication.
• Maintained high standards of animal welfare and guest satisfaction.

Team Member at BANK OF AMERICA CONTINUUM PVT. LTD. (2009-12 – 2012-05)

• Assisted delinquent customers in retaining their homes by offering mortgage modification plans under the Home Retention Division (HRD).
• Handled customer service activities for the U.S.-based Customer Care Relationship Deepening (CCRD) process for Home Loans & Insurance (HL&I;).
• Consistently surpassed hourly, weekly, and monthly performance targets.

Team Member at FIDELITY INFORMATION SERVICE PVT. LTD. (2012-05 – 2013-05)

• Provided sales and service support for Tesco Mobile UK through chat, assisting customers with contracts, upgrades, account queries, and order placement.
• Managed multiple chats simultaneously while maintaining service quality and efficiency.

Banking Officer (Grade 2) at ROYAL BANK OF SCOTLAND (2013-08 – 2015-08)

• Delivered customer service through web chat, supporting online banking issues including address updates, account management, and card replacements.
• Assisted customers with direct debits, cheque book orders, and login-related queries.

Benefits Operations Administrator at AON CONSULTING PVT. LTD. (2015-10 – 2017-06)

• Managed benefits administration for clients as part of the Global Benefits Solution team, with a focus on Intel Corporation's LATAM region.
• Conducted file audits, resolved escalations, and performed root cause analysis (RCA) for client issues.
• Trained and mentored new employees, supporting process learning and assessments.

Office Supervisor at GLOBAL AGENCY (2017-11 – 2019-02)

• Supervised book distribution processes, including order management, logistics coordination, and payment tracking.
• Monitored data entry for accuracy in stock records and managed office communication through email and phone.

Volunteer & Farmstay at Workaway – Various Farms and Farmstays (2022-09 – Present)

• Performed fieldwork including tree planting, weeding, and clearing unwanted trees using a brush cutter.
• Cared for farm animals, including daily feeding, cleaning, and bathing of four cats and one dog.
• Worked as a caretaker for an Airbnb-listed farmstay, handling guest check-outs, room cleaning, toilet maintenance, and cooking.
• Earned consistent 5-star reviews for excellent service, cleanliness, and guest management.

Bachelor of Arts in B.A. – Maharaj Bodhchandra College, Manipur University (2007)

Intermediate – Maharaj Bodhchandra College (2001)

High School – Manipur Boarding College (1999)