Canine Coach & Shift-In-Charge at SCOOBY CLUB (2026-06 – Present)
- Work as a night manager, assigning and coordinating tasks for housekeeping staff and dog handlers.
- Act as the primary point of contact for customers during dog check-in and check-out.
- Support daily canine care, supervision, safety, and smooth shift operations.
Facility Manager cum Dog Boarding Supervisor cum Dog Handler at PUPS N CUPS (2025-01 – 2026-06)
- Oversaw daily operations and maintenance of the dog boarding facility, ensuring cleanliness, safety, and smooth functioning.
- Supervised boarding staff and coordinated feeding schedules, exercise routines, kennel management, and overall pet-care operations.
- Handled dogs of different breeds and temperaments, ensuring comfort, safety, and appropriate socialization.
- Communicated with pet owners regarding their pets' health, behaviour, feeding habits, and daily updates.
- Managed customer service, booking coordination, and boarding arrangements to ensure a positive experience for clients and pets.
- Handled customer escalations and resolved operational issues promptly.
- Monitored hygiene standards, administered basic care, and assisted with dogs requiring special attention or medication.
- Maintained high standards of animal welfare and guest satisfaction.
Team Member at BANK OF AMERICA CONTINUUM PVT. LTD. (2009-12 – 2012-05)
- Assisted delinquent customers in retaining their homes by offering mortgage modification plans under the Home Retention Division (HRD).
- Handled customer service activities for the U.S.-based Customer Care Relationship Deepening (CCRD) process for Home Loans & Insurance (HL&I;).
- Consistently surpassed hourly, weekly, and monthly performance targets.
Team Member at FIDELITY INFORMATION SERVICE PVT. LTD. (2012-05 – 2013-05)
- Provided sales and service support for Tesco Mobile UK through chat, assisting customers with contracts, upgrades, account queries, and order placement.
- Managed multiple chats simultaneously while maintaining service quality and efficiency.
Banking Officer (Grade 2) at ROYAL BANK OF SCOTLAND (2013-08 – 2015-08)
- Delivered customer service through web chat, supporting online banking issues including address updates, account management, and card replacements.
- Assisted customers with direct debits, cheque book orders, and login-related queries.
Benefits Operations Administrator at AON CONSULTING PVT. LTD. (2015-10 – 2017-06)
- Managed benefits administration for clients as part of the Global Benefits Solution team, with a focus on Intel Corporation's LATAM region.
- Conducted file audits, resolved escalations, and performed root cause analysis (RCA) for client issues.
- Trained and mentored new employees, supporting process learning and assessments.
Office Supervisor at GLOBAL AGENCY (2017-11 – 2019-02)
- Supervised book distribution processes, including order management, logistics coordination, and payment tracking.
- Monitored data entry for accuracy in stock records and managed office communication through email and phone.
Volunteer & Farmstay at Workaway – Various Farms and Farmstays (2022-09 – Present)
- Performed fieldwork including tree planting, weeding, and clearing unwanted trees using a brush cutter.
- Cared for farm animals, including daily feeding, cleaning, and bathing of four cats and one dog.
- Worked as a caretaker for an Airbnb-listed farmstay, handling guest check-outs, room cleaning, toilet maintenance, and cooking.
- Earned consistent 5-star reviews for excellent service, cleanliness, and guest management.
