Sambhav Bhansali

Salesforce Developer with 3+ years of enterprise experience in BFSI domain, holding 5 Active Salesforce Certified Credentials. Expert in designing and deploying scalable solutions across Sales Cloud, Service Cloud, Financial Services Cloud (FSC), and Experience Cloud. Proven expertise in Apex, Lightning Web Components, Complex Integrations, and Enterprise Grade Development.

Strong track record of handling 15M+ records, building custom automation frameworks, and leading full-cycle agile implementations with CI/CD pipelines. Recognized for technical leadership, solution architecture, and driving business value through platform innovation and collaborative problem-solving.

Salesforce Developer at IDFC First Bank (2022-12 – Present)

• Lead Uberization & Intelligent Routing: Architected high-volume lead routing solution handling 13M+ leads annually across 1000+ branches using Round Robin distribution with pincode, campaign, and relationship-based logic. Engineered complex data model for 8-level employee hierarchy and branch mappings with automated reassignment framework and supervisor LWC dashboard, driving faster lead response and operational efficiency.
• 360° Performance View & Central Dashboards: Built and revamped high-performance LWC dashboards delivering real-time metrics across 8 organizational levels. Optimized SOQL aggregate queries to process 15M+ records with under a minute response times, enabling data-driven decisions for employees, supervisors, and central teams.
• Community Migration & License Cost Optimization: Assisted in migration of 5000+ internal users from Unlimited Edition to Partner Community licenses, delivering approx. 90Cr+ ($10M+) annual cost savings through strategic license right-sizing. Designed custom LWC dashboards and Lightning community experiences for the same roles while maintaining full functionality.
• CSR Scholarship Automation: Revamped scholarship management integrating external portals with automated multi-team verification workflows connecting various systems. Implemented asynchronous processing with Batch, Future and Queueable Apex handling 5000+ annual applications, reducing processing time by up to 30%.
• Custom TAT Framework: Architected and deployed fully configurable TAT tracking framework with dynamic entry/exit criteria and escalation matrix. Automated aggregated breach notifications to supervisors, providing holistic process visibility and reducing SLA breaches by 40%.
• MS Teams Integration: Engineered custom REST API integration between Salesforce and Microsoft Teams enabling mentors to schedule and track meetings. Built data model and LWC UI for meeting CRUD with real-time sync, deployed across 100+ mentor-mentee relationships on Lightning Community Experience.
• Full SDLC & Agile Excellence: Led technical design reviews, story grooming, and feasibility POCs for 20+ initiatives. Managed deployments via Jenkins CI/CD across 4 environments, maintaining 90%+ Apex code coverage with zero production defects. Conducted RCA and fixes for 50+ UAT/production issues within SLA.

Bachelor of Engineering in Computer Science – Universal College of Engineering, Mumbai (2018 – 2022)