Sameer Ahmad
Customer Service Representative
Hire this person
Send a job offer directly to this candidate
About
Seeking a challenging position that provides me with managerial assignments in the areas of Team
Management with an organization of high reputation. Personable and dedicated Customer Service Representative with extensive experience in the Banking, Sales, and Business Development industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, enthusiastic, and results-orientated with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Experience
CREATIVE LIPI WEBTECH PVT TLD
November 2022 – January 2024 Customer service representative
- I'm in a blended process where I call customers when they send an enquiry to Meydan Free Zone Dubai and I email them all the details that are required to set up a business in Dubai
- Handling proper email setup for Lead Qualification
- We provide proper chat, Email, and WhatsApp support to customer
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
October 2021 - November 2022 Business Advisor, Operations
- Phone banking officer Handle the calls of Axis Bank savings and current accounts solves the query of the customer and provides them a proper resolution after upselling the product.
- Promoted special offers and loyalty programs with upselling skills.
- Boosted sales and improved customer satisfaction by providing attentive, personalized client services.
February 2021 - October 2021
Sales Executive in the Credit Cards Department
- Upgrade the SBI cards credit card to a higher and premium version
- Participated in continuous product development training to maximize sales potential.
- Showcased product features and benefits to drive sales.
- Closed large sales to exceed quota and align with company targets.
Education
Bachelor’s Degree in Bachelor of Arts: Political Honour's July 2020 - August 2023 DELHI UNIVERSITY at New Delhi
