Sami Ahmad

SAP Delivery Manager with more than 19 years in IT with practical exposure to Overall SAP Project Delivery Lead, SAP ABAP Support / enhancement, Automation (RPA, AI, Chat BOTs). Currently working with Alstom Transport as ERP Delivery Manager (ERP Solution Manager). Responsible for the Overall Management of the Delivery Services of ERP Application and Manage Key User expectations, Vendor contracts & relationship (Vendor Management), collaboration with different stakeholders.

Ensuring

Audit compliance by proper governance within the project. Being a Project Manager along with SAP Delivery in current role. Excellent co-ordination, communication & reporting skills with effective analytical and problem-solving abilities. Excellent managerial capabilities to organize a task force and accomplish the objectives effectively and efficiently.

Leading

Automation with development of Chat BOTs, RPA, AI, Self-Healing BOTs for the project / client. Leading a Change & Problem Management process using ITIL within the project. Active participation in Release management. Participated in implementation of Digital transformation.

ERP Solution Manager - Alstom Transport - Bengaluru

(2020-01)

Part of Alstom IS&T and managing ERP (SAP) related activities in Alstom with close co-ordination with 5000+ Key Users, Vendor team, Product Management team to support central business functions as IT Service partner in their transformation roadmaps.

• Engage with appropriate business partners/Key User and cross functional team to drive IT service Operation and effectively plan (cost, resource & time), execute and communicate the progress to stakeholders.
• Adherence to the IT service management process as per the ITIL framework and ensure it is followed.
• Working towards CI / Automation activities to improve business processes (Example – Automation through RPA, SOLMAN monitoring, System Performance improvement).
• Involvement in automating and standardizing Service Request module by introducing various standard Service Catalogues in SNOW.
• Point of Contact for SAP Technical team and getting involved in various technical improvements.
• Having a regular meetings with business (on requirement daily, weekly, Monthly).
• Playing a role of Project Manager in current role along with SAP Delivery.
• Involving partners for day to days SAP issues and providing a permanent fix to business. Working on escalated topic from business.
• Overall knowledge on SAP BTP and S/4 HANA.
• Regular tracking (daily/Weekly/Monthly /Quarterly), Pro Active monitoring using SOLMAN and driving of the Incidents, Service Request, Change and Problem ticket for day to day operations and reporting purpose.
• Review and discuss various issues including Financial activities under Vendor management team and ensure delivery of services according to SLA and agreed KPI's. KPI's such as % of First time correct, hop count and tickets reduction trends are defined. Effective usage of SNOW as ticketing tool and other monitoring tools.
• To make sure proper document maintained during any changes, Release or Go Live – Functional & Technical Specification, URS User Requirement Specification.
• To make sure we are audit compliance , run on various Governance activities.
• Contribute to enhancing/ articulating the knowledge management process within SNOW.
• Provide end-to-end leadership for all ERP related management activities. Business communication on application downtimes, to provide Performance improvement and agreed system availability.

Associate Manager - Accenture India Pvt Ltd - Bengaluru

(2013-12 - 2020-01)

Associate Manager (Client Engagement) - Alstom Transport

(2015-10 - 2020-01)

• Overall ERP Delivery Lead.
• Delivery of SAP ABAP, Data Migration.
• Handling Day to day client escalations.
• T2R (Transition to Run) Manager.
• Change & Problem Management
• Automation Activity. Release Management.
• Site Readiness activity under Projects/Go Lives
• Showcasing various automation activities done under the project to other clients.

Associate Manager (Client Engagement) - Royal Dutch Shell - Upstream

(2013-12 - 2015-10)

• Technical Lead in several Modules across SAP majorly FIN, MM, WM and PS.
• Maintenance activities under RICEF some of which include IDOCs, BAPI, BADI, RFC, ALV Reports, Module Pool Programming, and Enhancements.
• Handling client escalations.
• Problem and change management.
• Responsible for all the reporting work, meetings with the client.

SAP ABAP Consultant - IBM India Pvt Ltd - Bengaluru

(2006-12 - 2013-12)

SAP ABAP Consultant (Client Engagement) - Royal Dutch Shell – Downstream

(2009-04 - 2013-12)

• Maintenance project – handling ABAP issues related to RICEF, some of which include IDOCs, BAPI, BADI, RFC, ALV Reports, Module Pool Programming, and Enhancements.
• Responsible for all data uploading & Migration activities which includes Master Data (Material Master, Customer Master, Vendor Master, Asset Master), from legacy systems into SAP Production systems.
• Successfully leading a LSMW Data Upload team with various mass uploads, and helping with day to day business.
• QA review for any code change in ABAP.
• Implementing SAP Notes successfully.
• Was also involved in doing a health checks of various systems (Chemical, Legacy, Production..) on a daily basis by checking the various T-Codes like – DB12, SM12, SMLG, ST22, SM21, SM66, DB01, ST03.
• Joining E-CAB meetings to discuss regarding the upload in the production, and to get approval for the upload.

SAP ABAP Consultant (IBM Internal Global Account) - IBM India Pvt Ltd

(2006-12 - 2009-04)

• Implementing ITIL based knowledge in problem solving for SAP issues.
• Involved in mentoring, sharing knowledge, cross training between different accounts in Change and Problem handling.
• Handling day-to-day problem issues and escalating the Problem Revolver Groups as required to bring the resolution of the problems back on schedule
• Do an active trend analysis to figure out recurring problems and finding a permanent fix with the help from relevant technical teams.
• RCA document quality checks.

Bachelor of Technology - Mechatronics - SASTRA Deemed University (2002-06 - 2006-05)