Samina Keskar

I am an experienced HR/Admin Coordinator with a background in hospitality and customer service. I excel in organization and management, communication being a plus. My diverse skills have been honed through various roles, including front desk operations and customer service positions across different sectors. After taking an intentional break for caregiving for my children I am highly motivated to re-join the work force.

HR Coordinator (part time) - Bungee Tech India - Chennai

(2020-10 - 2024-01)

A start up software company focused on developing automated workflows for retailers providing end to end pricing, promotion and assortment solutions.

• Coordinating and setting up interviews for candidates
• Managing hiring formalities
• Maintaining employee records
• Managing HR documentation
• Providing assistance with all administrative tasks

Motherhood

(2018 - 2020)

Took time off to raise my daughter

Front Desk Agent - Taj Club House - Mount Road, Chennai

(2017-09 - 2018-03)

A well-known business hotel providing hospitality services

• Maintaining the front desk area
• Managing guest reservations along with guest check-ins and check outs
• Collecting payments following cash/check/credit card procedures
• Keeping records of guest calls and parcels
• Communicating with housekeeping regarding late check outs and guest requests
• Answering phone calls regarding reservations and guest queries
• Performing monetary transactions as needed for currency change
• Providing guests with information regarding hotel services and local events
• Assisting and resolving guest complaints and inquiries

Help Desk Agent - Prestige International (Japanese Help Desk) - Gurgaon, India

(2017-04 - 2017-08)

A health insurance centre for Japanese citizens based in Gurugram/NCR/Delhi

• Providing cashless service to medically insured Japanese clients
• Taking appointments for patients
• Assisting patients during appointments
• Documentation of all visitation paperwork

Intern - COX and KINGS - Chennai, India

(2016-07 - 2016-10)

A travel company offering tourism and hospitality services

Customer Service Executive - EXL - Noida

(2014-01 - 2015-10)

A business process outsourcing company

• Handling customers' billing accounts for Gas and electricity
• Resolving address related issues
• Accessing and noting customers meter readings
• Creating and maintaining a tracker for all customer accounts

Customer Service Agent - Interglobe Aviation Ltd. (IndiGo Airlines) - Indira Gandhi Domestic Airport, New Delhi

(2012-09 - 2013-10)

An airline service provider in India

• Booking flight reservations
• Handling check-in counters and baggage check-ins
• Making gate announcements
• Meeting the requirements of special needs passengers
• Assisting unaccompanied minors when travelling

PG Diploma - DITTM (2011)

Graduation - Jesus and Mary College, New Delhi, Delhi University (2008-01 - 2011-01)

XII - St Bede's College (2006-01 - 2008-01)

X - Auckland House School (2002-01 - 2006-01)