Sammy Richard

Payroll & HR Operations professional with 18 months of hands-on experience in US payroll processing for 1,000+ employees on ADP platforms. I've worked across reconciliations, audits, and discrepancy resolution — and I'm comfortable reading payroll data to spot patterns and flag issues before they become problems. Now looking to grow into an Jr. analyst-focused role where I can move beyond execution and start owning the reporting and insights side of operations.

Payroll Specialist at ADP Pvt. Ltd. (2024-06 – 2026-01)

• Managed end-to-end US payroll processing across multiple pay cycles (weekly, bi-weekly, semi-monthly) for 1,000+employees across multi-client portfolios, maintaining 99.8% accuracy rate.
• Resolved complex payroll discrepancies including tax withholding errors, direct deposit failures, and benefit deduction issues— reducing processing errors by implementing systematic QC validation procedures.
• Ensured strict compliance with federal regulations including FLSA, IRS guidelines, and state-level payroll tax laws, proactively flagging non-compliance risks before audit cycles.
• Served as primary point of contact for employee and client inquiries through the complete employee lifecycle — onboarding, terminations, LOAs, and retirement — via phone and digital channels.
• Utilized advanced ADP Workforce Now and ADP TotalSource platforms for data entry, auditing, reconciliation, and reporting; generated custom payroll reports for client review.
• Collaborated with HR, Finance, and Compliance teams to audit year-end W-2 processing and quarterly tax filings, ensuring zero penalties across client accounts.
• Maintained comprehensive payroll documentation and SOPs, contributing to a 30% reduction in onboarding time for new team members.

Senior Service Associate at First Source Solutions (2023-03 – 2024-03)

• Delivered high-volume international voice process support, managing Billing and Enrollment systems for a US-based client base.
• Enhanced customer satisfaction ratings by 20 points through proactive issue resolution, empathy-driven communication, and first-call resolution focus.
• Maintained and updated Google Sheets databases for accurate client record-keeping, contributing to seamless data integrity across departments.
• Led onboarding and mentoring of 5+ new team members, reducing ramp-up time and improving team KPIs within the first quarter.
• Identified recurring escalation patterns and collaborated with team leads to develop process improvements that reduced average handling time by 15%.

Business Associate — Trust & Safety / Content Operations at Accenture Pvt. Ltd. (2021-07 – 2022-12)

• Reviewed and moderated high-volume YouTube content to ensure compliance with community guidelines and global content policies.
• Conducted document authentication, data validation, and analytical reviews, maintaining quality benchmarks above the 98% threshold.
• Collaborated with international cross-functional teams across multiple time zones to implement consistent global content standards.
• Recognized for outstanding performance, strong teamwork, and dedication to quality — awarded team excellence recognition in Q3 2022.

Bachelor of Commerce in Business Studies – Loyola College (2016 – 2020)

Commerce & Accounts (Intermediate) in Commerce & Accounts – Anish College (2014 – 2016)